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Description
Contentsquare's digital analytics cloud for customer behavior helps companies to understand and implement strategies that will help them achieve more success. Conventional web analytics do not give you the whole picture. Traditional tools can be difficult to use and even more difficult to interpret, providing data that only specialists can understand. We make it easy. It's easy to see how customers use your website or app with our intuitive visual reporting. Contentsquare automatically highlights your most pressing issues and opportunities. It's like having a team of analysts to analyze your data and give you a smarter list. Identify the most important UX issues that are costing your online customers and prioritize them. Watch the exact sessions that cause friction and errors. Identify and prioritize errors based on revenue impact.
Description
Our international team of analysts and consultants consists of the finest experts and cutting-edge data environments available. In every project, we adopt a unique approach to identifying and addressing challenges. We prioritize deep insights over mere information and emphasize actionable results over simple recommendations. Enhance your analytical perspective to uncover the concealed narratives within customer data. With a global reach, pioneering methodologies, and exclusive platforms, we enable you to discover significant concepts that yield substantial business benefits. Leverage advanced techniques to derive insights from various unstructured data sources, such as recordings, surveys, chats, emails, and messages. We are at the forefront of the industry in utilizing speech analysis to track interactions and streamline quality assurance processes. Our analysts utilize proprietary software to access valuable taxonomies, sentiments, and insights efficiently. It's time to rethink the ways you gather, manage, and analyze customer engagement data. By doing so, we will assist you in understanding who your customers are, the reasons behind their interactions, and how you can seamlessly integrate analytics into your strategic decision-making processes for maximum impact.
API Access
Has API
No
API Access
Has API
No
Integrations
Blue Triangle
Yes
Confirmit
Yes
DataUnlocker
Yes
Demandbase
Yes
Google Analytics
Yes
Google Optimize
Yes
Heap
Yes
LiveChat
Yes
Mailchimp
Yes
Oracle Advertising
Yes
Integrations
Blue Triangle
No
Confirmit
No
DataUnlocker
No
Demandbase
No
Google Analytics
No
Google Optimize
No
Heap
No
LiveChat
No
Mailchimp
No
Oracle Advertising
No
Pricing Details
Contact sales
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Contentsquare
Founded
2012
Country
United States
Website
contentsquare.com
Vendor Details
Company Name
Convergys
Website
www.convergys.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Digital Experience Platforms (DXP)
Alerts / Notifications
No
Auto-Tagging
No
Blogs
No
Calendar
No
Content Modeling
No
Digital Asset Management
No
File Sharing
No
Form Builder
No
Forums / Message Boards
No
Headless CMS
No
Knowledge Base
No
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
No
Surveys / Polls
No
Templates
No
User Management / Permissions
No
Version Control
No
Wiki
No
Workflow Management
No
Heatmap
Behavioral Mapping
Yes
Dashboard
Yes
Dynamic Maps
Yes
Element Analytics
Yes
Embeddable Maps
Yes
For Sales
Yes
For Science
Yes
Radial Mapping
Yes
Territorial Mapping
Yes
Website Analytics
Yes
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
Yes
Mouse Tracking
Yes
Optimization Tools
No
Session Recording
Yes
Surveys
No
User Experience Analysis
Yes
User Feedback
No
Visitor Segmentation
No
Usability Testing
A/B Testing
No
Annotations
No
Audience Targeting
Yes
Heatmaps
Yes
Impression Testing
No
Mobile Testing
Yes
Moderated Usability Testing
No
Prototype Testing
No
Quantitative Metrics
No
Remote User Testing
No
Reporting / Analytics
Yes
Surveys and Feeback
No
Video Recording / Transcription
Yes
Web Analytics
Campaign Management
Yes
Conversion Tracking
Yes
Form Analytics
Yes
Goal Tracking
Yes
Keyword Tracking
Yes
Multiple Site Management
Yes
Pageview Tracking
Yes
Referral Source Tracking
Yes
Site Search Tracking
Yes
Time on Site Tracking
Yes
User Interaction Tracking
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
