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Description
Addresses the challenges of overseeing contacts and tracking activities from numerous field agents, sales representatives, dealers, channel partners, and staff members. It offers extensive customization options to align with your specific business needs. This comprehensive application boasts both web and mobile interfaces, along with additional modules for digital business cards and file sharing. It also facilitates data preparation, including intricate de-duplication, entity resolution, transformation, merging, and purging of extensive databases located on private clouds or on-site. The system is capable of ingesting structured and unstructured data in various formats. It employs fuzzy logic-based pattern matching algorithms that have been validated across tens of millions of records. Additionally, it supports both on-premise and API-based implementations of a sophisticated contact data extraction program, designed to deliver key/value pairs from textual content. Furthermore, it seamlessly integrates with robotic process automation (RPA) tools, scanners, digital transformation solutions, and OCR/automation software, ensuring a comprehensive approach to data management. This integration enhances the efficiency and accuracy of operations across diverse business environments.
Description
Voicent CRM enables you to effectively oversee customer relations, speed up your sales process, and maintain complete oversight of your business operations. By utilizing our comprehensive CRM solution, you can streamline your business workflows through integrated phone, text, and email functionalities. Additionally, you can effortlessly incorporate any Voicent application with the CRM to create cohesive marketing strategies, enhance sales efforts, and improve customer support. Voicent's communication tools for voice, text, and email can directly access your contact lists within the Voicent CRM, eliminating the need for any complex integrations or additional steps. This ease of use allows businesses to focus more on growth while minimizing administrative burdens.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Drive
Yes
Microsoft Excel
Yes
SAP Business One
Yes
Salesforce
Yes
Voicent Communications
No
Zoho CRM
Yes
Integrations
Google Drive
No
Microsoft Excel
No
SAP Business One
No
Salesforce
No
Voicent Communications
Yes
Zoho CRM
No
Pricing Details
$50.00/month
Free Trial
Yes
Free Version
No
Pricing Details
$300.00/one-time/user
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Contactous
Founded
2015
Country
Singapore
Website
www.contactous.com
Vendor Details
Company Name
Voicent Communications
Founded
2001
Country
United States
Website
www.voicent.com
Product Features
Contact Management
Activity Management
Yes
Appointment Management
No
Contact Database
Yes
Contact History
Yes
Contact Import/Export
Yes
Customer Pipeline
No
Email Marketing
Yes
Group Management
Yes
Interaction Tracking
Yes
Lead Management
Yes
Prospecting Tools
No
Sales Pipeline Management
Yes
Search / Filter
Yes
Segmentation
Yes
Shared Contacts
Yes
Social Media Integration
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes