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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Securely integrate your digital ecosystem on your own terms with one of the premier network-as-a-service platforms available. Experience high-performance connectivity that links devices, applications, clouds, offices, enterprise locations, and data centers seamlessly. You can provision a network connection in just minutes and adjust bandwidth to accommodate your business's evolving requirements. By bypassing the public internet, you safeguard your mission-critical applications and workloads with your tailored on-demand network. Connections can be established for as short as one day, allowing flexibility and adaptability. Effortlessly connect to over 900 data center locations around the globe and establish direct links to SaaS providers and security platforms. Enjoy dedicated and on-demand connections to the largest cloud service providers worldwide, while also orchestrating and managing your IoT global connectivity from device to cloud. Join the thousands of businesses already interconnected on this innovative platform and discover the possibilities within our ecosystem. Additionally, gain automated access to our proprietary private network infrastructure, ensuring a secure and efficient network experience.

Description

INFOCU5 serves as an enhancement to your current workforce, providing flexible and scalable solutions that align with your business demands, allowing you to pay solely for the additional assistance you utilize. Our omnichannel support team offers on-demand sales and service representatives, designed to elevate Customer Lifetime Value (CLV) and Average Order Value (AOV), while also optimizing data and leads, ensuring you only incur costs for actual engagement time. With capabilities spanning voice, messaging, email, and dedicated brand ambassadors, we function as an integral extension of your internal team, faithfully upholding your brand’s vision and messaging while diligently monitoring campaign performance. By merging our advanced enterprise-level contact center software with a global marketplace of customer service and sales agents, we empower businesses to economically engage with their clientele and seamlessly access additional support when necessary. Our marketplace consists of a worldwide network of customer service and sales professionals ready to serve as backup when your internal resources require extra assistance, ensuring that you never miss an opportunity to connect with your customers effectively. Ultimately, INFOCU5 not only enhances your operational efficiency but also allows for a more responsive and agile approach to customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alibaba Cloud Yes 
Amazon Web Services (AWS) Yes 
Cloudflare Yes 
F5 Distributed Cloud Network Connect Yes 
Five9 No 
Google Cloud Platform Yes 
Huawei Cloud Yes 
IBM Cloud Yes 
Microsoft Azure Yes 
OVHcloud Yes 
Oracle Cloud Infrastructure Yes 
PayPal No 
ResponseCRM No 
RingCentral RingCX Yes 
Salesforce Yes 
Shopify No 
Slack No 
Vultr Yes 
WordPress No 
Zendesk No 

Integrations

Alibaba Cloud No 
Amazon Web Services (AWS) No 
Cloudflare No 
F5 Distributed Cloud Network Connect No 
Five9 Yes 
Google Cloud Platform No 
Huawei Cloud No 
IBM Cloud No 
Microsoft Azure No 
OVHcloud No 
Oracle Cloud Infrastructure No 
PayPal Yes 
ResponseCRM Yes 
RingCentral RingCX No 
Salesforce No 
Shopify Yes 
Slack Yes 
Vultr No 
WordPress Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$5 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Console Connect

Country

United States

Website

www.consoleconnect.com

Vendor Details

Company Name

INFOCU5

Founded

2014

Country

United States

Website

www.infocu5.com/our-software/

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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