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Description
ConnexAI's innovative AI agent harnesses the power of our exclusive Athena LLM to tailor solutions to your customer experience requirements. By utilizing AI Agents, you can automate tedious tasks, manage intricate inquiries, and deliver immediate, 24/7 support, allowing for the essential reallocation of financial resources. The AI Agent enhances the management of interactions and servicing of inquiries, enabling users to concentrate their efforts on the most delicate engagements. This technology transforms customer interactions through efficient, human-like communication, establishing a new, unmatched benchmark compared to traditional chatbots. It significantly cuts down on response times and administrative costs, ensuring that every customer interaction is addressed promptly and effectively. You can effortlessly train your AI agents by equipping them with relevant contextual information and documentation, thereby fostering a highly knowledgeable and context-aware team. Operating continuously, the AI agent boosts customer satisfaction levels by guaranteeing that clients receive timely assistance and information, further enhancing overall service quality. As businesses increasingly adopt such technologies, the landscape of customer service continues to evolve, offering unprecedented opportunities for efficiency and engagement.
Description
NICE's Proactive AI Agent represents a cutting-edge solution tailored to streamline intricate customer interactions across a diverse range of sectors, such as healthcare, finance, telecommunications, and education. By proactively engaging customers during their entire journey, it predicts their needs and resolves potential issues ahead of time, thereby significantly reducing the volume of inbound inquiries. The agent is capable of managing prolonged interactions that can span days, weeks, or even years, ensuring consistent communication through various channels including text, email, web forms, and voice calls. Featuring over 30 ready-to-use applications, it automates upwards of 90% of customer engagements, allowing human agents to focus on more complex, high-value interactions when necessary. This strategy not only boosts customer satisfaction levels but also enhances operational efficiency by alleviating manual workloads and lowering associated costs, ultimately creating a more effective customer service environment. Furthermore, the integration of this AI technology facilitates a more personalized experience, helping businesses to build stronger relationships with their customers over time.
API Access
Has API
API Access
Has API
Integrations
NICE CXone Mpower
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ConnexAI
Founded
2013
Country
United States
Website
athena.connex.ai/us/ai-agents.php
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.nice.com/products/proactive-ai-agent
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant