Average Ratings 16 Ratings
Average Ratings 1 Rating
Description
Connex is a powerful ecommerce integration platform designed to automate and synchronize sales, inventory, and accounting data across multiple systems. Its advanced Rules Engine enables businesses to customize workflows, reduce manual data entry, and ensure real-time financial accuracy. By streamlining order processing and automating key operations, Connex helps companies improve efficiency and lower costs. The platform also features an intuitive analytics dashboard for tracking sales and inventory trends, empowering businesses with data-driven decision-making. With a mobile app available for Android and iOS, users can conveniently monitor and manage their business performance anytime, anywhere.
Description
Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon
Yes
BigCommerce
Yes
ChannelAdvisor
Yes
LeadByte
No
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
ShipStation
Yes
Shopify
Yes
Stripe
Yes
Walmart
Yes
Integrations
Amazon
No
BigCommerce
No
ChannelAdvisor
No
LeadByte
Yes
QuickBooks Online
No
QuickBooks Online Advanced
No
ShipStation
No
Shopify
No
Stripe
No
Walmart
No
Pricing Details
$359 per month
Billed annually
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Connex
Founded
2010
Country
United States
Website
connexecommerce.com
Vendor Details
Company Name
Connex One
Country
United Kingdom
Website
www.connexone.io
Product Features
Amazon Seller Tools
A/B Testing
No
Alerts / Notifications
No
Analytics / Reporting
No
Campaign Management
No
Competitor Analysis
No
Content Management / Optimization
No
Conversion / ROI Tracking
No
Customer Data Management
No
Email Marketing
No
Feedback Management
No
Inventory Management
Yes
Keyword Tracking / Research
No
Order Management
Yes
PPC Ads Management
No
Price Optimization
No
Rank Optimization
No
Refund Management
No
Review Management
No
Sales Tracking / Analysis
No
Shipping Management
No
Trend Analysis
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No