Average Ratings 19 Ratings

Total
ease
features
design
support

Average Ratings 22 Ratings

Total
ease
features
design
support

Description

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

Description

TruGrid SecureRDP secures access to Windows desktops and applications from any location. It is a DaaS solution that employs a Zero Trust model without firewall exposure. Key Benefits of TruGrid SecureRDP: - No Firewall Exposure & No VPN Needed: Enables remote access without opening inbound firewall ports - Zero Trust Access Control: Restricts connections to pre-authenticated users, reducing ransomware threats - Cloud-Based Authentication: Removes the reliance on RDS gateways, SSL certificates, or third-party MFA tools - Enhanced Performance: Uses a fiber-optic network to minimize connection delays - Quick Deployment & Multi-Tenant Support: Fully operational in under an hour with an intuitive multi-tenant console - Integrated MFA & Azure Compatibility: Supports built-in MFA along with Azure MFA & Active Directory - Broad Device Compatibility: Works seamlessly across Windows, Mac, iOS, Android, and ChromeOS - Always-On Support & Free Setup: 24/7 assistance and complimentary onboarding

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acronis Cyber Protect Yes 
Active Directory No 
Asio by ConnectWise Yes 
AuthPoint Yes 
ConnectWise Automate Yes 
ConnectWise PSA Yes 
CyberFOX Password Manager Yes 
CyberQP Yes 
Datto RMM Yes 
Freshdesk Yes 
ITBoost Yes 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Remote Desktop Services (RDS) No 
NinjaOne Yes 
N‑able Passportal Yes 
OpenText Core MDR Yes 
Slaask Yes 
SmartConnect Yes 
ThreatLocker Yes 

Integrations

Acronis Cyber Protect No 
Active Directory Yes 
Asio by ConnectWise No 
AuthPoint No 
ConnectWise Automate No 
ConnectWise PSA No 
CyberFOX Password Manager No 
CyberQP No 
Datto RMM No 
Freshdesk No 
ITBoost No 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Remote Desktop Services (RDS) Yes 
NinjaOne No 
N‑able Passportal No 
OpenText Core MDR No 
Slaask No 
SmartConnect No 
ThreatLocker No 

Pricing Details

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Trial Yes 
Free Version Yes 

Pricing Details

$12/month/user
Includes FREE Trials. Month-to-Month. No Contract. Volume Discounts for Service Providers
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

screenconnect.connectwise.com/

Vendor Details

Company Name

TruGrid

Founded

2017

Country

United States

Website

www.trugrid.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Meeting

Action Item Tracking No 
Agenda Management No 
Attendee Management Yes 
Board Meetings Yes 
Committee Meetings Yes 
Internal Meetings Yes 
Invitation Management Yes 
Legislative Meetings Yes 
Materials Management No 
Meeting Feedback No 
Meeting Preparation Tools No 
Meeting Room Booking No 
Minutes Management No 
Post-Meeting Tools Yes 
Scheduling No 
Travel Management No 
Voting Management No 

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat No 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration Yes 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management Yes 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing Yes 

Video Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Product Features

Cloud Management

TruGrid SecureRDP streamlines the process of accessing and managing cloud desktops. It offers a Zero Trust model for connecting to Windows desktops and applications in both hybrid and cloud settings, eliminating the need for VPNs, open firewall ports, or RDS gateways. IT departments can implement secure remote access in less than an hour, oversee multiple tenants from a single interface, and maintain uniform security protocols. TruGrid is compatible with Azure AD, includes built-in multi-factor authentication, and integrates effortlessly with Active Directory. Its cloud-native design allows for quick onboarding, centralized oversight, and adherence to cybersecurity and insurance regulations—making it an excellent choice for contemporary cloud operations.

Access Control Yes 
Billing & Provisioning Yes 
Capacity Analytics No 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management Yes 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

Desktop as a Service (DaaS)

TruGrid SecureRDP provides Desktop as a Service (DaaS) solutions in mere minutes without exposing firewalls, utilizing cloud authentication and built-in multi-factor authentication (MFA). In contrast to conventional DaaS or VDI configurations, TruGrid eliminates the need for Remote Desktop Services (RDS) gateways, virtual private networks (VPNs), or complicated setups. It seamlessly integrates with any cloud or hybrid infrastructure and allows for Active Directory compatibility. Managed Service Providers (MSPs) and businesses can rapidly roll out secure desktops, efficiently handle multiple tenants, and comply with cybersecurity regulations and standards. With minimal latency, around-the-clock support, and a straightforward licensing structure, TruGrid ensures that DaaS remains affordable, secure, and easily scalable.

Admin Console Yes 
Application Management Yes 
BYOL Management No 
Backup & Recovery No 
Cloud Encryption No 
Device Management Yes 
File Management No 
GPU Virtualization Yes 
Multi-Factor Authentication Yes 
Policy Management Yes 
Single Sign On Yes 
User Provisioning Yes 

Digital Workplace

TruGrid offers a reliable and secure digital workspace tailored for modern distributed teams. It allows effortless access to Windows desktops and applications from various devices, including Windows, Mac, iOS, Android, and Chrome, all without the need for VPNs or exposing firewalls. With a Zero Trust framework, TruGrid guarantees that only authenticated users can reach corporate resources, supported by integrated multi-factor authentication (MFA), encrypted data transmission, and cloud-based verification. TruGrid is compatible with hybrid setups, integrates seamlessly with Active Directory, and assists organizations in implementing secure access protocols while alleviating the demands on IT. Whether working from the office or remotely, employees enjoy a uniform and secure digital environment with TruGrid.

Activity / News Feed No 
Calendar Management No 
Chat / Messaging Yes 
Content Management No 
Document Management No 
Employee Directory No 
File Sharing No 
Knowledge Management No 
Surveys & Feedback No 
Task Management No 

Hybrid Cloud

TruGrid SecureRDP is designed to enhance hybrid cloud approaches by providing secure access to Windows desktops and applications located in both on-premises and cloud settings. Its Zero Trust framework eliminates the requirement for traditional VPNs and RDS gateways, ensuring secure access through cloud-based authentication and integrated multi-factor authentication (MFA). With TruGrid, users can quickly deploy solutions, manage multiple tenants from a centralized platform, and effortlessly integrate with Azure and Active Directory. This flexibility enables organizations to function in a hybrid environment while ensuring optimal performance, visibility, and adherence to compliance standards across their infrastructure.

MSP

TruGrid SecureRDP is designed specifically for Managed Service Providers (MSPs) who want to offer secure remote access and Desktop as a Service (DaaS) in just a matter of minutes. With quick and complimentary setup, multi-tenant management, and automated updates all accessible from a unified interface, MSPs can easily streamline their operations. TruGrid simplifies security by removing the need for intricate VPNs and vulnerable firewalls, employing a Zero Trust approach that includes built-in Multi-Factor Authentication (MFA) and cloud-based identity verification. This allows MSPs to provide their clients with safe access to Windows desktops and applications while simultaneously decreasing infrastructure and support expenses and minimizing compliance liabilities. The availability of partner-use licenses and integration with Azure Active Directory further enhance TruGrid's scalability and profitability for MSPs.

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk No 
Issue Management No 
Live Chat Yes 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

RDP

TruGrid SecureRDP revolutionizes Remote Desktop Protocol (RDP) by addressing its major security flaws. Instead of relying on open firewall ports and VPNs, it employs cloud-driven authentication, integrated multi-factor authentication (MFA), and encrypted connections. TruGrid makes RDP sessions undetectable online, reducing exposure to potential attacks and adhering to Zero Trust security concepts. IT departments can efficiently oversee RDP access to Windows desktops and servers in both cloud and hybrid settings. With an easy installation process, compatibility across various platforms, and compliance with enterprise standards, TruGrid provides a secure advancement in RDP technology.

Remote Desktop

TruGrid SecureRDP revolutionizes remote desktop connectivity by offering a Zero Trust framework that eliminates the risks associated with traditional VPNs and publicly available RDP ports. This solution allows users to securely connect to Windows desktops and applications from any location, without the need for firewall configurations or reliance on RDS gateways. Enhanced security features such as built-in multi-factor authentication (MFA), encrypted data transmission, and cloud-based verification help maintain compliance and safeguard against ransomware threats. TruGrid is designed to support hybrid environments, streamline deployment processes, and function seamlessly across various platforms including Windows, Mac, iOS, Android, and Chrome, ensuring a rapid, secure, and uniform remote desktop experience.

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print Yes 
Remote Wake No 
User Management Yes 

Remote Work

TruGrid SecureRDP facilitates safe remote work through a flexible Zero Trust architecture. It allows remote workers to connect to company Windows desktops and applications without the need for VPNs or exposing the network to firewall vulnerabilities. The setup process is quick, requiring less than an hour, and includes options for integrated multi-factor authentication, cloud-based login, and seamless integration with Active Directory. With TruGrid’s centralized management dashboard, IT departments can effectively oversee hybrid teams, while its low-latency network guarantees optimal performance. Ideal for hybrid work environments, BYOD strategies, or meeting compliance standards, TruGrid provides a dependable remote work solution suitable for organizations of any size.

Collaboration No 
Credential Management Yes 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Secure Remote Access

TruGrid SecureRDP addresses remote access security risks by applying a Zero Trust framework that avoids any firewall exposure. In contrast to traditional VPN access, TruGrid verifies user identities in the cloud prior to allowing connections, mandates multi-factor authentication, and conceals RDP services from public internet visibility. This solution provides quick and secure access to Windows applications and desktops, while effectively mitigating threats such as ransomware, credential compromise, and compliance issues. The installation process is straightforward, enabling IT teams to oversee access management across various platforms and tenants from a single control panel. TruGrid transforms the landscape of secure remote access, ensuring both high performance and user assurance.

Virtual Desktop (VDI)

TruGrid provides a reliable and quick-to-implement solution that serves as an alternative to conventional Virtual Desktop Infrastructure (VDI). This platform allows users to access Windows desktops and applications seamlessly, eliminating the necessity for RDS gateways, VPN connections, or SQL databases. Constructed on a Zero Trust architecture, TruGrid incorporates features like cloud-based authentication, multi-factor authentication (MFA), and built-in encryption. It enables organizations and Managed Service Providers (MSPs) to set up virtual desktops in less than an hour, oversee access for multiple tenants, and lower infrastructure expenses. With support for hybrid and cloud setups, TruGrid enhances scalability, enriches the user experience, and ensures compliance with cybersecurity regulations.

Desktop-as-a-Service Yes 
Load Balancing Yes 
Multi-Device Support Yes 
Multi-Factor Authentication Yes 
Permissions / Access Controls Yes 
Self Service Portal Yes 
Third Party Integration Yes 

Virtual Machine

TruGrid SecureRDP enables users to connect to virtual machines with a focus on security and efficiency. This solution eliminates the need for RDS gateways, VPNs, or complicated setups, offering a Zero Trust access model for Windows VMs hosted on Azure or on-premises. User authentication is managed through cloud services, featuring integrated multi-factor authentication (MFA) and compatibility with Active Directory. IT departments can quickly establish secure desktop access for users in just minutes, all while retaining oversight of access policies and endpoint security. TruGrid's advanced fiber-optic mesh enhances performance, and its centralized dashboard provides complete visibility across all virtual machine instances.

Backup Management No 
Graphical User Interface Yes 
Remote Control No 
VDI Yes 
Virtual Machine Encryption No 
Virtual Machine Migration No 
Virtual Machine Monitoring No 
Virtual Server Yes 

Virtual Workspace

TruGrid SecureRDP offers a solution for creating virtual workspaces that prioritize security, scalability, and ease of management. It allows users to effortlessly access essential Windows applications and desktops from any device and location, eliminating the need for VPNs, firewalls, or intricate VDI configurations. The platform comes equipped with integrated multi-factor authentication, cloud-based authentication, and comprehensive support for various operating systems. IT departments can quickly set up virtual workspaces within minutes, implement Zero Trust policies, and oversee multiple tenants from one centralized interface. TruGrid revolutionizes the delivery of workspaces while reducing risks, minimizing effort, and cutting costs.

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