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Description

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

Description

Vight is an innovative platform that leverages artificial intelligence to enhance conversation intelligence specifically for Managed Service Providers (MSPs). It streamlines the process by automatically recording, transcribing, and summarizing meetings held on Microsoft Teams, Zoom, and business phone calls, thereby removing the need for manual note-taking. The platform generates AI-based summaries, action items, and technical specifics that seamlessly integrate with PSA systems like ConnectWise Manage, HaloPSA, and Autotask. Vight also features an AI-driven knowledge assistant that allows users to effortlessly search through calls, meetings, tickets, and documentation using natural language queries, making information retrieval more intuitive. Other notable functionalities include AI-enhanced virtual agents for front desk and after-hours support, real-time insights into customer interactions, technician verification processes, secure access based on user roles, comprehensive reporting tools, and centralized management options. By utilizing AI automation, Vight significantly enhances documentation practices, boosts technician productivity, improves operational workflows, and elevates overall customer service quality. As a result, MSPs can focus more on strategic initiatives rather than getting bogged down by administrative tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Acronis Cyber Protect Cloud Yes 
Acronis Automation Yes 
Asio by ConnectWise Yes 
Autotask PSA Yes 
Auvik Yes 
BrightGauge Yes 
ConnectWise PSA Yes 
DataLakeHouse.io Yes 
HaloPSA Yes 
Heimdal Endpoint Detection and Response (EDR) Yes 
IBM MaaS360 Yes 
IT Portal Yes 
Liongard Yes 
Motileo Yes 
N‑able Passportal Yes 
OpenText Core Endpoint Protection Yes 
ScalePad Lifecycle Manager Yes 
Scopable Yes 
Setyl Yes 
SuperIT Yes 

Integrations

Acronis Cyber Protect Cloud No 
Acronis Automation No 
Asio by ConnectWise No 
Autotask PSA No 
Auvik No 
BrightGauge No 
ConnectWise PSA No 
DataLakeHouse.io No 
HaloPSA No 
Heimdal Endpoint Detection and Response (EDR) No 
IBM MaaS360 No 
IT Portal No 
Liongard No 
Motileo No 
N‑able Passportal No 
OpenText Core Endpoint Protection No 
ScalePad Lifecycle Manager No 
Scopable No 
Setyl No 
SuperIT No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$550
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

www.connectwise.com/platform/unified-management/rmm

Vendor Details

Company Name

Vight

Founded

2026

Country

United States

Website

vight.ai

Product Features

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting Yes 
Ticket Management No 

MSP

Backup Management Yes 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

Network Troubleshooting

Alerts / Escalation No 
Bandwidth Troubleshooting No 
Change Management No 
Configuration Management No 
Connectivity Management No 
Data Visualization No 
Historical Audit No 
Mobile Network Troubleshooting No 
Network Analysis No 
Network Monitoring No 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management Yes 
Data Backup / Recovery Yes 
Device Monitoring Yes 
Inventory Management Yes 
Patch Management Yes 
Policy-based Automation Yes 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis Yes 
Server Monitoring Yes 
Service Configuration Management Yes 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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