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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ConnectLoop serves as an AI-driven sales agent platform tailored for inbound revenue teams, featuring Lia, an agent that interacts through website chat, email, and voice to provide immediate answers to visitor inquiries using your own resources. Lia efficiently qualifies leads according to your established criteria while seamlessly scheduling meetings in your calendar, available around the clock in ten different languages. Additionally, Visitor Intelligence reveals the identities of companies behind anonymous website visitors, allowing you insight into who is exploring your offerings before they submit any information. Proactive Outreach is capable of generating personalized follow-up emails based on actual conversations, which can be reviewed, modified, and either sent or discarded by a team member. Furthermore, Knowledge Gaps identifies every question that Lia could not address, pinpointing specific areas where your content may be lacking in clarity or detail. This comprehensive approach not only enhances lead engagement but also helps refine your content strategy for better customer interaction.

Description

Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Amazon Connect No 
Apple Business Chat No 
Avaya Cloud Office No 
Cisco AnyConnect No 
Google Business Messages No 
Microsoft Dynamics 365 No 
Salesforce No 

Integrations

Amazon Connect Yes 
Apple Business Chat Yes 
Avaya Cloud Office Yes 
Cisco AnyConnect Yes 
Google Business Messages Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 

Pricing Details

$599/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ConnectLoop

Founded

2025

Country

United States

Website

www.connectloop.ai/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/cobrowse/

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Product Features

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