Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Connect TCM is a purpose-built call center solution that has evolved over a quarter of a century within the telecom sector. This software seamlessly integrates with either traditional phone systems or VOIP telephony, depending on compatibility, enabling click-to-dial features. It efficiently handles numerous telemarketing initiatives and generates insightful reports instantly, drawing from responses to specific campaign surveys. The platform also facilitates email fulfillment, leads, and appointment scheduling directly from within the interface, allowing agents to concentrate fully on their calls. Designed to enhance the efficiency of any telesales or telemarketing team, as well as internal departments seeking better organization and productivity, this technology stands out in lead generation. Its exceptional transparency and reporting capabilities help maximize outcomes in phone-driven sales and marketing efforts. Moreover, this web-based solution operates on a prioritized calling list tied to campaign questionnaires, ensuring that agents are equipped with relevant data tailored for each campaign. With its comprehensive features, Connect TCM is a valuable asset for organizations striving to improve their call center operations and achieve superior results.
Description
Numerous dialer technologies exist, yet they share a fundamental characteristic: they only place one call at a time. While they do enhance the speed of the dialing process, it's the gatekeepers, incorrect numbers, voicemails, and automated switchboards that truly eat away at your representative's time. In fact, as much as 65% of their selling time can be squandered, and traditional auto-dialers fail to address this issue. In contrast, our agent-assisted solution can dial approximately 300 contacts per hour, effectively maneuver through phone menus and gatekeepers, leave recorded messages, and identify invalid numbers or outdated prospect data. When a prospect picks up, our VoiceReach™ technology swiftly connects the call to your representative without any frustrating delays, and the prospect's information pops up on your representative's screen for a more engaging customer conversation. Furthermore, the two-way integration seamlessly synchronizes VoiceReach™ with Salesforce™, automatically updating your representative's call notes in VoiceReach™ to eliminate manual entry, thereby safeguarding valuable marketing data from being lost, ultimately enhancing the overall efficiency of your sales process. This innovative approach not only streamlines operations but also empowers sales teams to focus on what they do best: building relationships and closing deals.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
No
Pricing Details
£45 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Connect TCM
Founded
2014
Country
United Kingdom
Website
www.connect-tcm.com
Vendor Details
Company Name
Nexsales
Founded
2008
Country
United States
Website
www.voicereach.us
Product Features
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes
Telemarketing
Auto Dialer
No
CRM
No
Call Logging
No
Call Recording
No
Call Routing
No
Call Scripting
No
IVR / Voice Recognition
No
Inbound Call Center
No
Lead Distribution
No
Outbound Call Center
No
Product Features
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
No
Lead Capture
No
Lead Distribution
No
Lead Scoring
No
Performance Management
Yes
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
Yes
Artificial Intelligence
No
Content / Blogging Platform
No
Customizable CTAs
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Landing Pages / Web Forms
No
Lead Scoring
No
Sales Intelligence
Yes
Search Marketing
No
Segmentation
Yes
Social Marketing
No
Website Visitor Tracking
No
Sales Enablement
Collaboration
No
Contact Management
No
Content Management
No
Document Management
No
Goals / Quota Management
Yes
Lead Management
Yes
Meeting Management
No
Performance Management
Yes
Presentation Management
No
Proposal Management
No
Territory Management
Yes
Training Management
Yes
Sales Force Automation
Call Management
Yes
Campaign Management
Yes
Channel Management
No
Commission Management
No
Contact Management
Yes
Contract Management
No
Customer Database
No
Email Marketing
No
Field Sales Management
No
Lead Management
Yes
Opportunity Management
No
Performance Metrics
Yes
Proposal Generation
No
Referral Tracking
No
Sales Forecasting
No
Territory Management
Yes