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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Connect TCM is a purpose-built call center solution that has evolved over a quarter of a century within the telecom sector. This software seamlessly integrates with either traditional phone systems or VOIP telephony, depending on compatibility, enabling click-to-dial features. It efficiently handles numerous telemarketing initiatives and generates insightful reports instantly, drawing from responses to specific campaign surveys. The platform also facilitates email fulfillment, leads, and appointment scheduling directly from within the interface, allowing agents to concentrate fully on their calls. Designed to enhance the efficiency of any telesales or telemarketing team, as well as internal departments seeking better organization and productivity, this technology stands out in lead generation. Its exceptional transparency and reporting capabilities help maximize outcomes in phone-driven sales and marketing efforts. Moreover, this web-based solution operates on a prioritized calling list tied to campaign questionnaires, ensuring that agents are equipped with relevant data tailored for each campaign. With its comprehensive features, Connect TCM is a valuable asset for organizations striving to improve their call center operations and achieve superior results.

Description

Intelliverse's Open Network (ION) is a telephony application platform hosted in the cloud, crafted by Intelliverse Labs. Its infrastructure is designed to handle high volumes and ensure low latency, allowing for rapid scaling without compromising call quality. Users can programmatically connect their applications to ION, enabling them to make and receive calls as well as access various telephony features through web service APIs. Additionally, it offers a Sales Dialer specifically tailored for Salesforce and Microsoft Dynamics CRM, empowering users to engage in more impactful conversations. The platform also includes an Appointment Setting Service that assists in establishing a robust sales pipeline filled with qualified leads and scheduled meetings. Moreover, an Email Tracker is available to send real-time alerts when emails are opened, providing insights into their location for timely follow-ups. Lastly, a cloud-based Voice Messaging System integrates seamlessly with Hosted PBX and SIP trunking, enhancing the efficiency of sales teams while optimizing cost savings. This comprehensive suite of tools ensures that businesses can effectively streamline their communication and elevate their sales efforts.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 

Integrations

Salesforce No 

Pricing Details

£45 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Connect TCM

Founded

2014

Country

United Kingdom

Website

www.connect-tcm.com

Vendor Details

Company Name

Intelliverse

Founded

1984

Country

United States

Website

www.intelliverse.com

Product Features

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring Yes 
Performance Management Yes 

Telemarketing

Auto Dialer No 
CRM No 
Call Logging No 
Call Recording No 
Call Routing No 
Call Scripting No 
IVR / Voice Recognition No 
Inbound Call Center No 
Lead Distribution No 
Outbound Call Center No 

Product Features

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management No 
Lead Capture Yes 
Lead Distribution No 
Lead Scoring Yes 
Performance Management Yes 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation No 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking No 

Sales Enablement

Collaboration No 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management No 
Performance Management Yes 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management No 

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

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