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Description
ConfirmKit is an innovative platform designed for user research that enables you and your team to engage with users in a friendly and effective way. This tool empowers everyone in your organization to actively participate in enhancing your products. The process of discovering patterns and trends from interviews can often be labor-intensive, but we handle that for you, allowing you to concentrate on understanding your users while we highlight the key insights. Preparing for an interview—crafting guides, reviewing notes, and recalling essential details—can lead to mistakes, but with ConfirmKit, you only need to prepare a single time. Our platform streamlines your user interview process, eliminating tedious tasks. Wave goodbye to the repetitive work of copying documents, moving files into various folders, and duplicating your efforts. You can enhance your research from various sources, including online chats, emails, forums, existing studies, and virtually anywhere else you can think of, ensuring a comprehensive approach to understanding your audience. With ConfirmKit, your team can efficiently collaborate and refine your product development journey, making user feedback not just a task, but a pivotal element of your growth strategy.
Description
Engage with your users to understand how they interact with your application or website. Conduct interviews with participants from various locations around the globe, allowing your team to observe and document insights with precise timestamps for better analysis. Alternatively, invite users to complete tasks independently by sending them a test link, which will result in a variety of recorded sessions delivered straight to your inbox. This method of remote user research is applicable for both mobile and desktop platforms, eliminating the need for any physical connections. You can pose questions, receive genuine feedback, and enable participants to share their screens from any corner of the world. Test any kind of website, application, or prototype effortlessly. Each research project is equipped with a distinct LiveShare invite link that can be distributed to numerous participants, allowing for expansive outreach. Take your research efforts beyond traditional settings by capturing the face, screen, and voice interactions of individuals, no matter where they are located, thereby broadening the scope of your findings. This approach not only enhances user engagement but also fosters a deeper understanding of user behavior across diverse environments.
API Access
Has API
API Access
Has API
Integrations
CleverX
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
$99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ConfirmKit
Founded
2017
Country
United States
Website
www.confirmkit.com
Vendor Details
Company Name
Lookback
Founded
2013
Country
United States
Website
lookback.io
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Product Features
Usability Testing
A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
