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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CP allows your team to document essential conference details with time-stamped notes. Additionally, it offers swift alerts concerning space availability. Effortlessly store, manipulate, and search for both conference and participant data with ease. Utilize custom fields to collect the most relevant information for your operations, and produce visually appealing reports based on this tailored data! You can create and modify space reservations either manually or through automatic roster imports. Reserve space for alternative uses or maintenance to avoid any last-minute assignment crises! Participant information is readily accessible with a single click and can be updated without hassle. The participant profiles include details about room assignments and roommates. Our automation capabilities save you valuable time by handling contracts, confirmation letters, emails, invoices, rosters, and even the process of assignment importing! This seamless integration not only enhances efficiency but also ensures that your team can focus on more strategic tasks.

Description

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Custom
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Seattle Technology Group

Country

United States

Website

www.seattletech.com

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com

Product Features

Conference

Abstract Management Yes 
Attendee Management Yes 
Badge Management Yes 
Catering Management No 
Client Management No 
Registration Management No 
Social Promotion No 
Space / Room Setup Yes 
Speaker Management No 
Sponsorship Management No 
Surveys & Feedback No 
Ticketing No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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