Average Ratings 2 Ratings

Total
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support

Average Ratings 0 Ratings

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Description

Enterprise Power. No Complexity. Free Setup. Live in Under 30 Days. Conexis VMS is built for staffing agencies, MSPs, and mid-market companies ready to move beyond manual workforce management - and for enterprise organizations making the switch to a modern, API-first, AI-powered VMS. Trusted by leading staffing firms, MSPs, and corporate enterprises across North America and the UK, Conexis is recognized by Staffing Industry Analysts, Everest Group, and Ardent Partners as one of the most innovative leaders in the VMS industry. Our modern tech stack makes Conexis the most flexible, cost-effective, and easy-to-use VMS available today.

Description

Zendesk Workforce Management (WFM) is a comprehensive AI-driven platform that helps customer support teams improve efficiency through precise forecasting, automated scheduling, and real-time performance monitoring. By analyzing historical interaction data, Zendesk predicts staffing requirements to minimize overstaffing and understaffing, thereby reducing costs and wait times. The software offers automatic agent scheduling and detailed activity tracking, enabling managers to customize shifts and workflows with ease. Agents gain clarity and control by viewing upcoming tasks and accessing insights about their work, which fosters engagement and loyalty. Zendesk WFM has helped clients like Sendle, Wyze, and Tembici achieve up to a 450% increase in first reply times and a 30% reduction in operational costs. The platform integrates smoothly with Zendesk’s broader suite of customer service tools, providing a unified experience. Resources such as webinars, guides, and demo videos support user onboarding and adoption. Zendesk WFM is suitable for businesses looking to scale customer support while maintaining quality and efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bullhorn Yes 
Dayforce Yes 
Oracle ADF Faces Yes 
Oracle APEX Yes 
Oracle APM Yes 
PageUp Yes 
Slack Yes 
Workday HCM Yes 
Zendesk No 

Integrations

Bullhorn No 
Dayforce No 
Oracle ADF Faces No 
Oracle APEX No 
Oracle APM No 
PageUp No 
Slack No 
Workday HCM No 
Zendesk Yes 

Pricing Details

$2,995 per month
Starting at $2,995 US for up to 6m in annual spend.
% of spend after you reach $6M.
No cost implementation
Open API makes integrations fast and easy
No cost for training or ongoing support
Free Trial Yes 
Free Version No 

Pricing Details

$5.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Conexis VMS

Founded

2013

Country

United States

Website

www.conexisvmssoftware.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/service/workforce-management/

Product Features

Human Resources

360 Degree Feedback No 
Applicant Tracking Yes 
Attendance Management Yes 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management Yes 
Employee Database No 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management No 
Recruiting Management Yes 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management No 
Timesheets Yes 
Training Management No 

Procurement

Asset Management No 
Auction Management No 
Bid Management Yes 
Budget Management Yes 
Catalog Management No 
Contract Management Yes 
Inventory Management No 
Invoice Processing Yes 
PunchOut No 
Purchase Order Management Yes 
Receiving No 
Requisitions & Approvals Yes 
Sourcing Management Yes 
Spend Management Yes 
Supplier Management Yes 

Vendor Management

Audit Management No 
Contact Management Yes 
Customer Database Yes 
Self Service Portal Yes 
Supplier Master Data Yes 
Transaction History Yes 
Vendor Maintained Profiles No 
Vendor Managed Inventory No 
Vendor Performance Rating Yes 
Vendor Qualification Tracking Yes 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking No 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance Yes 
Variable Workforce No 

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