Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Except for a handful of sectors, such as grocery, retail store managers should anticipate a significant fifty percent decline in customer visits in the near future. To maintain the same performance levels experienced before the pandemic, stores must either double their conversion rates or increase their average basket size, or find a blend of both strategies. If achieving this was feasible before the pandemic, it would have already been done. Experience a unified platform that facilitates real-time interactions among store personnel, field managers, and headquarters. You can delegate tasks, make announcements, and distribute surveys seamlessly. Additionally, upload, categorize, and retrieve content from any location with ease. Rest assured that employees are accessing the latest and most precise information available. Moreover, you can target and save specific audiences using the built-in store and group hierarchies, while also assigning various levels of user permissions to promote open collaboration and effective communication among team members. This comprehensive approach ensures that everyone involved has the tools they need to adapt and thrive in a changing retail landscape.

Description

Enhance customer experiences both in physical locations and online, boost employee efficiency, drive increased revenue, and reveal valuable insights from in-store data using Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture empowers you to customize store transformations according to your vision, collaborate seamlessly with preferred systems, and implement changes swiftly. Provide your customers with a rapid, seamless, and adaptable checkout experience that outperforms traditional monolithic POS systems. Our comprehensive platform encompasses everything from Assisted Selling and Clienteling to Remote Selling via WhatsApp and the creation of a Universal Basket. Additionally, we offer In-store Self-Service Solutions featuring Basket Transfer and Checkout options, along with the ability to engage in Remote 1-to-1 Conversations with Store Associates. Track customer behavior from their initial interaction, through the creation of their shopping basket, all the way to the final purchase, while also monitoring Sales Associate activity and product interest funnels. Ultimately, this holistic approach ensures that both customers and staff benefit from a streamlined and engaging retail experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Certa Hosting Yes 
Hemi Yes 
JRNI No 
SAP Analytics Cloud No 
Salesforce No 
accessiBe Yes 

Integrations

Certa Hosting No 
Hemi No 
JRNI Yes 
SAP Analytics Cloud Yes 
Salesforce Yes 
accessiBe No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Concrete

Founded

2004

Country

United Kingdom

Website

www.concreteplatform.com

Vendor Details

Company Name

Mercaux

Founded

2013

Country

United Kingdom

Website

mercaux.com

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging No 
Contact Management No 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Product Features

Retail Execution

AI / Image Recognition No 
Collaboration Tools Yes 
Data Collection Yes 
Inspection Yes 
Pricing / Placement Optimization Yes 
Product Education Yes 
Product Promotion Strategy Yes 
Retail Site Audit Yes 
Workforce Management Yes 

Alternatives

Alternatives

Kyrios ChMS Reviews

Kyrios ChMS

PeakIT