Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.
Description
Chargeback deflection at the highest efficiency.
Say goodbye to chargebacks through our seamless collaboration between merchants and issuers. Merchanto is a simple, all-in one solution that eliminates chargebacks.
Merchanto, as an official partner of Visa & MasterCard, connects you with a global network that covers over 99% of Visa & MasterCard issuers.
We facilitate the sharing of dispute data, transaction details and other information between financial institutions and retailers in near-real time. Our platform is supported by thousands of issuers around the world and offers pre-dispute solution, stopping chargebacks even before they occur.
Join Us Today to Protect Your Merchant Account Forever.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Braintree
No
Ethoca
No
PayPal
No
Paysafe
No
Rapyd
No
Shopify
No
Slack
No
Stripe
No
Visa Intelligent Commerce
No
Zendesk
No
Integrations
Braintree
Yes
Ethoca
Yes
PayPal
Yes
Paysafe
Yes
Rapyd
Yes
Shopify
Yes
Slack
Yes
Stripe
Yes
Visa Intelligent Commerce
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$32
No monthly or initial fees for customers
Operate seamlessly with zero extra costs. Pay only for the valuable payload.
Operate seamlessly with zero extra costs. Pay only for the valuable payload.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BHMI
Founded
1986
Country
United States
Website
www.bhmi.com/concourse-disputes/
Vendor Details
Company Name
Merchanto
Founded
2022
Country
Latvia
Website
merchanto.org
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
Yes
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Product Features
Chargeback Management
Chargeback Dispute Management
Yes
Chargeback Insurance
No
Chargeback Prevention
Yes
Chargeback Recovery
Yes
For Banks / Issuers
No
For Merchants
Yes
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
Yes
Reporting / Analytics
Yes