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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

Description

Successfully manage your franchises by emulating the established business model, which provides a simple and safe platform for sharing information across your branch network. Streamline and prioritize company communications, schedule and disseminate important updates, and exchange essential documents daily. Utilize customized forms to assess the actual conditions of the branches and maintain oversight at any given moment. Conduct objective audits through photographic evidence and use dashboards filled with reports to enhance decision-making processes. Collaborate on daily tasks with your team to stay informed about the current status of operations and implement follow-ups to boost overall productivity. Payment options include bank transfers and credit cards such as Visa, Mastercard, and American Express, as well as debit or cash methods like Rapipago and Easy Payment. The complimentary version is available for a trial period of 15 days, allowing users to explore the various modules aligned with their selected plan, enjoying all associated benefits without requiring a credit card for access to the trial. This approach not only increases efficiency but also fosters a culture of accountability and continuous improvement within each franchise.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$5 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Vendor Details

Company Name

Duty

Country

Spain

Website

dutygestion.com

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers Yes 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing No 
Task Management Yes 
Version Control No 
Video Conferencing No 

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