Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.
Description
Successfully manage your franchises by emulating the established business model, which provides a simple and safe platform for sharing information across your branch network. Streamline and prioritize company communications, schedule and disseminate important updates, and exchange essential documents daily. Utilize customized forms to assess the actual conditions of the branches and maintain oversight at any given moment. Conduct objective audits through photographic evidence and use dashboards filled with reports to enhance decision-making processes. Collaborate on daily tasks with your team to stay informed about the current status of operations and implement follow-ups to boost overall productivity. Payment options include bank transfers and credit cards such as Visa, Mastercard, and American Express, as well as debit or cash methods like Rapipago and Easy Payment. The complimentary version is available for a trial period of 15 days, allowing users to explore the various modules aligned with their selected plan, enjoying all associated benefits without requiring a credit card for access to the trial. This approach not only increases efficiency but also fosters a culture of accountability and continuous improvement within each franchise.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$5 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BHMI
Founded
1986
Country
United States
Website
www.bhmi.com/concourse-disputes/
Vendor Details
Company Name
Duty
Country
Spain
Website
dutygestion.com
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
Yes
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
No