Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Complyr gives teams across all sectors dedicated complaint management software to record cases, assign work and maintain oversight. It replaces spreadsheets and shared inboxes with a structured record of evidence, documents, notes, actions and decisions.
Users can fully configure complaint stages, statuses and flags to fit their process, track deadlines and review progress through dashboards and audit logs. Role-based access helps protect case information.
Professional and Enterprise plans add a secure case portal for approved external parties, public case capture forms, document templates and custom reporting. Enterprise includes advanced workflow logic, custom dashboards, scheduled reports, custom integrations and historic data import.
Complyr also offers subject access request (SAR/DSAR) case management for data protection teams. Its financial services solution supports FCA DISP complaint processes and Consumer Duty oversight.
Description
Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
£147/mth /3 users/Starter Plan
Starter Plan: £49 /mth, billed annually, or £57/mth, billed monthly - min 3 users
Professional Plan: £89/mth, billed annually, or £105/mth, billed monthly - min 5 users
Enterprise Plan: contact Complyr
Professional Plan: £89/mth, billed annually, or £105/mth, billed monthly - min 5 users
Enterprise Plan: contact Complyr
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Complyr
Founded
2023
Country
United Kingdom
Website
www.complyr.co.uk
Vendor Details
Company Name
Touchpoint Group
Founded
2001
Country
New Zealand
Website
www.touchpointgroup.com
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
No
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
No
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
No
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No