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Description
The Communication Cockpit is our proprietary CMS system designed for comprehensive management of your app, website, and social media platforms. With this intuitive system, you can effortlessly disseminate your message across all channels with a single click.
We specialize in creating native applications and WordPress websites utilizing our uniquely crafted software platform.
The Communication Cockpit allows you to control not only your app and website but also various online channels, including social media, all from one convenient interface. Additionally, our robust API layer facilitates seamless integration with external partners.
You can customize your app by utilizing our modular building blocks, which include essential functions applicable to a wide range of applications, such as contact lists, forms, photo galleries, and social media connections.
Managing your apps is a breeze, enabling you to easily update content like news articles and images through our CMS, as well as send push notifications to your users to enhance engagement.
This streamlined approach ensures that you have all the tools you need at your fingertips.
Description
Discover the transformative capabilities of OBI Engage, which seamlessly combines social media, messaging applications, reviews, live chat, and chatbots into a single solution for outstanding customer engagement and online service. This platform guarantees that you can deliver personalized and direct customer service across various channels, including social media, live chat, review sites, and messaging applications, resulting in satisfied and loyal clientele. With OBI Engage, you can effortlessly oversee all online discussions from a unified dashboard while incorporating intelligent chatbots to enhance efficiency in your service operations. Additionally, the system offers advanced workflows, case management, and the ability to integrate with external platforms, ensuring you deliver top-notch service. Stay informed about your company's online presence and respond proactively to mentions with the built-in monitoring feature. Furthermore, you can effortlessly create, schedule, and distribute posts across different social media platforms using the user-friendly content calendar, while also evaluating the effectiveness and reach of your marketing efforts through comprehensive social analytics and reporting. This ensures that your engagement strategies remain effective and responsive to audience needs.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshchat
No
IFS Ultimo
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Concapps
Founded
2012
Country
Netherlands
Website
concapps.nl/
Vendor Details
Company Name
OBI4wan
Founded
2011
Country
Netherlands
Website
www.obi4wan.com/nl/producten/webcare/
Product Features
Content Management
Audio Content
No
Customizable Templates
Yes
Document Indexing
No
E-forms
No
Full Text Search
No
Image Editor
No
SEO Management
Yes
Text Editor
No
Version Control
Yes
Video Content
No
Website Management
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes