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Description
CommsOffice Express serves as both a single and multi-site call management solution, continuously assessing how effectively your company or organization engages with current and prospective clients. This all-encompassing business call management tool integrates seamlessly with your telephone system and delivers immediate, real-time graphical insights regarding incoming and outgoing calls within your enterprise. The Today screen offers a swift graphical overview of system activity at any moment during the day or for any chosen historical date range. Users can customize this display from a variety of available charts and apply filters to showcase only the specific information they need. With 140 standard reports, CommsOffice Express equips users with extensive data, enabling reporting based on site, department, extension, trunk, DID/DDI, account code, or even tracking how frequently a particular phone number has been dialed or called. This flexibility ensures that organizations can tailor their reporting and analytics to suit their unique operational requirements.
Description
Teltrac G7 UC Call Accounting
Generates comprehensive reporting and analysis for every call, for any UC service, PBX or IPT switch: IDD, Long Distance, Local, VNP/Tie-Line, ISDN, SIP, Paid Service, Fax, Video, Internal, Inward with Caller ID, imported mobile bill data.
Multi-tenant functionality on all equipment and services across your Multi-national Enterprise network.
Calculates call charges and reports by call type, cost, duration, destination, by employee and department, etc
UC / PBX / IPT from multiple vendors supported globally.
Deployable on a range of server platforms or hosted as Cloud service.
Benefits:
- Control & Reduce Telecom Expense by monitoring all calls and call charges in real time.
- Allocate call charges to Cost Centres and recover call costs from staff.
Detect Carrier Over-billing, verify rate plan implementation, measure carrier performance
- Prevent Fraud, PIN code abuse, unauthorised calls
- Hacking and Intrusion Detection monitoring for exceptions and -signature patterns.
- Compliance and Risk Management: Permanent archiving of all call records. Detect calls to disallowed numbers and destinations.
- Measure efficiency and Staff Performance against KPI's
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Capex or Subscription
Send us a message to quote a package
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CommSoft Software Solutions
Website
commsoftrms.com/commsoffice-express/
Vendor Details
Company Name
Interpacific Data Management
Founded
1987
Country
Asia Pacific - Products and services deployed globally
Website
www.teltrac.com
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
No
Call Monitoring
No
Call Volume
No
Caller Identification
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
No
Who Answered Log
No
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes