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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CommonSpot stands out as the preferred platform for digitally-savvy marketers eager to unlock the full potential of their websites. It equips marketers and business professionals, regardless of their technical expertise, with the capabilities to swiftly publish content across various channels, including web, mobile, and social media. This content management system is particularly suited for organizations navigating a complex landscape of devices, software, and user interfaces. Developers appreciate CommonSpot as well, as it offers more than just a typical CMS; it provides a canvas for innovation. With an exceptional framework and robust tools at your disposal, you can tackle the most pressing challenges in digital marketing creatively. In a fast-paced marketplace where stagnation can be detrimental, CommonSpot accelerates the development cycle, leading to quicker time-to-market and improved results for websites. Its versatility not only enhances user engagement but also helps to maintain a competitive edge in an ever-evolving digital environment.

Description

Contact/Call Centres are any website that has a high traffic, or organizations that need to assist online customers. Integrated Customer Engagement (ICE), a software solution that enables businesses to meet the challenges of today's highly competitive market, is ideal. ICE integrates Chat, Email, Custom Application, Quality Assurance, and more. This allows for easy switching between different functions. ICE was designed to provide different solutions that are built on a single platform, but remain independent. ICE ensures greater Customer Engagement. You can also deliver exceptional customer service using integrated AI-enabled Chatbot. This chatbot scales your support, sales and marketing goals through actionable analysis, seamless integration, auto distribution of chats and email integration to create an omnichannel customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger No 
X (Twitter) No 

Integrations

Facebook Messenger Yes 
X (Twitter) Yes 

Pricing Details

$600.00/month
Free Trial No 
Free Version No 

Pricing Details

$45.00/month/user
ULTIMATE $65/month/user
ENTERPRISE, Get a Quote
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

PaperThin

Founded

1993

Country

United States

Website

www.paperthin.com/products/commonspot-cms.cfm

Vendor Details

Company Name

Etech Global Services

Founded

2003

Country

United States

Website

www.etechgs.com

Product Features

Application Development

Access Controls/Permissions Yes 
Code Assistance No 
Code Refactoring Yes 
Collaboration Tools Yes 
Compatibility Testing Yes 
Data Modeling Yes 
Debugging No 
Deployment Management Yes 
Graphical User Interface No 
Mobile Development No 
No-Code Yes 
Reporting/Analytics Yes 
Software Development No 
Source Control Yes 
Testing Management No 
Version Control No 
Web App Development No 

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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