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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CommandHound creates solutions that enhance accountability and boost business performance. Our innovative software enables organizations to ensure that tasks are completed effectively, encapsulated in our motto, Make Sure Things Get Done®. Based in Dallas, Texas, the foundational ideas behind CommandHound® have been meticulously crafted and honed over the span of ten years. In 2016, we embarked on the journey to transform this vision into a tangible product. After extensive design and development efforts, we launched a pilot program in early 2017 for a select group of clients. By maintaining a strong emphasis on simplicity and design, while also integrating valuable insights from our pilot participants, CommandHound® was officially released in the second quarter of 2017. This marked the realization of our commitment to delivering quick and enduring results through transparent accountability. Our clients require assurance that key tasks are being executed as intended, ensuring that nothing is overlooked or neglected. CommandHound also highlights critical control points that require immediate attention, further enhancing operational efficiency.

Description

SoundHound AI is an enterprise conversational AI platform that enables organizations to build, deploy, and manage voice and digital AI agents across a wide range of customer and employee interactions. Its OASYS platform is a voice-native Orchestrated Agent System designed to coordinate conversational agents, business logic, integrations, and actions from a central environment. SoundHound agents can continue processing conversations in noisy or unpredictable real-world conditions and are designed to support natural spoken interactions. The platform provides guardrails, rule-based actions, and optional human escalation so organizations can control how agents respond and what actions they are permitted to take. Businesses can deploy agents across contact centers, websites, mobile applications, physical locations, vehicles, service desks, and commerce environments from the same platform. Supported use cases include customer service, digital assistants, drive-thru ordering, employee assistance, front-desk workflows, IT support, HR support, outbound communication, and voice commerce. SoundHound also provides security controls such as PII detection and masking, tenant isolation, encryption, access management, and auditable records of agent decisions and actions. The company supports industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunications, travel, hospitality, utilities, and small businesses. SoundHound AI is intended for organizations seeking enterprise-grade conversational automation that can connect voice interactions with real operational systems and business processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Operata

Integrations

Operata

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CommandHound

Founded

2016

Country

United States

Website

www.commandhound.com/about-us/

Vendor Details

Company Name

SoundHound AI

Founded

2005

Country

United States

Website

www.soundhound.com

Product Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Text to Speech

API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech

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Alternatives

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