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Description
CommPeak: Elevate Your Business Communication
Unlock seamless, cost-effective, and secure cloud-based communication with CommPeak. Our advanced solutions optimize operations, enhance engagement, and drive growth.
🚀 Predictive Dialer – Maximize agent talk time with live call connections.
📞 Omnichannel – Voice, SMS, and WhatsApp in one powerful tool.
📊 Real-Time Monitoring – Track performance with intuitive dashboards.
🔒 Enterprise-Grade Security – Protect data with encryption and compliance.
🌎 Global Coverage – Reach 75+ countries with Tier-1 SIP and local DIDs.
🔗 100+ Integrations – Sync seamlessly with your CRM.
Optimized Dialing Strategies
📌 Smart Caller ID – Boost answer rates with location-based IDs.
📌 Auto SMS Follow-Ups – Instantly send personalized messages.
📌 AI-Powered Call Ratios – Optimize dialing with machine learning.
✅ Custom Call Center Solutions – Inbound, outbound & blended support.
✅ Superior Quality & 24/7 Support – Direct Tier-1 connections.
✅ Rapid Setup – Deploy in just two days.
📩 TextPeak – Targeted SMS & WhatsApp campaigns with analytics.
🚀 Upgrade today with CommPeak!
Description
VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees.
VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.
API Access
Has API
API Access
Has API
Integrations
Pipedrive
Salesforce
Zoho CRM
monday sales CRM
Dynamics 365 Customer Service
FYNXT
Insightly
LXCRM
LiveAgent
Oreka TR
Integrations
Pipedrive
Salesforce
Zoho CRM
monday sales CRM
Dynamics 365 Customer Service
FYNXT
Insightly
LXCRM
LiveAgent
Oreka TR
Pricing Details
$75 per month
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CommPeak
Founded
2012
Country
Hong Kong
Website
www.commpeak.com
Vendor Details
Company Name
Vicidial Group
Founded
2007
Country
United States
Website
www.vicidial.com
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management