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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Onyx CenterSource offers a robust Commissions Processing system that aims to enhance the efficiency and automation of commission payments for hotels and travel agencies around the world. The process starts with hotels submitting booking information in their preferred file format and timing, optionally utilizing Onyx’s ValidStay verification tool. Subsequently, a pro forma or remittance notice is generated in the selected currency, detailing the total dues to agencies alongside Onyx’s service fee. Once hotels deposit the funds into the Onyx account, payments are typically distributed to all involved agencies within a week, accompanied by comprehensive confirmation reports. Both hotels and agencies benefit from round-the-clock access to an online portal, allowing them to reconcile payments, validate transactions, and track any pending claims. Additionally, the system encompasses research and support services aimed at addressing inquiries, disputes, or unaccounted payments, with all activities documented and available through customer service channels. Overall, this streamlined approach ensures that all parties involved have the necessary tools and support to manage commission payments efficiently.

Description

Sobot serves as a comprehensive customer service solution for organizations that oversee support through various digital and voice channels. It consolidates a unified workspace that includes features like ticketing, live chat, contact-center functionality, management of customer interactions, knowledge resources, workflow automation, and AI-driven customer service agents and chatbots. This platform enables teams to efficiently manage inquiries, assign and respond to cases, automate routine interactions, and assist customers across platforms such as web messaging, social media, and e-commerce interfaces. Additionally, Sobot provides APIs and various deployment options to cater to the diverse technical and operational needs of organizations. Designed for customer support and contact center teams, especially those in the online retail and other customer-centric industries, Sobot facilitates the seamless coordination of both human agents and automated services from a single integrated system. Ultimately, this makes it a vital tool for enhancing customer engagement and operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon No 
Facebook Messenger No 
LINE No 
Salesforce No 
Shopify No 
Walmart No 
WeChat No 
WhatsApp No 

Integrations

Amazon Yes 
Facebook Messenger Yes 
LINE Yes 
Salesforce Yes 
Shopify Yes 
Walmart Yes 
WeChat Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Onyx CenterSource

Founded

1992

Country

United States

Website

www.onyxcentersource.com/hotels/commissions-processing/

Vendor Details

Company Name

Sobot

Country

Singapore

Website

www.sobot.io

Product Features

Commission

Affiliate Management No 
Agency Commission No 
Commission Calculations No 
Commission Scheduling No 
Commission Tracking No 
Compliance Management No 
Flat Commissions No 
Incentive Programs No 
Multi-Tiered Commissions No 
Percentage Commissions No 
Sliding Scale Commissions No 
Split Commissions No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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