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Description
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.
Description
Develop a multi-device application that operates seamlessly across platforms using a unified code base. Enhance customer interactions with your brand's unique flair while leveraging the familiarity of JavaScript. We handle the development and release of updates in real-time, providing a comprehensive suite of services that streamlines and accelerates the app creation journey. With single tenancy, you gain exclusive ownership of your dedicated database and software instance, ensuring secure communication throughout. Additionally, the backend services can be expanded, and plugins can be integrated to optimize workflows. To fully leverage the capabilities of your software applications, ensuring they can integrate and communicate effectively is essential. Utilizing cloud environments facilitates smoother integration with other applications, thanks to the functionality offered by APIs and Webhooks, ultimately enriching the user experience. Furthermore, this approach allows for continuous improvement and adaptation to meet evolving user needs.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Zapier
Yes
Drupal
Yes
Facebook
Yes
GoTo Meeting
Yes
Google Analytics
Yes
GraphQL
No
Instagram
Yes
Jiva
Yes
LINE
Yes
Magento
Yes
Integrations
Zapier
Yes
Drupal
No
Facebook
No
GoTo Meeting
No
Google Analytics
No
GraphQL
Yes
Instagram
No
Jiva
No
LINE
No
Magento
No
Pricing Details
$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based
AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually
Ticketing & Messaging: starting at $47/agent/month, billed annually
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based
AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually
Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial
Yes
Free Version
No
Pricing Details
$3 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Comm100 Network Corporation
Founded
2009
Country
Canada
Website
www.comm100.com
Vendor Details
Company Name
Mongrov
Founded
2016
Country
United States
Website
mongrov.com
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Fleet Management
Dispatch Management
No
Employee Management
No
Fuel Management
No
GPS Tracking
Yes
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Maintenance Management
No
Mileage Tracking
No
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
Yes
Work Order Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
Yes
To-Do List View
Yes