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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Comarch Unified Commerce platform allows you to reach customers through multiple channels and simultaneously manage integrated sales channels in an easy-to-use way. Customers can access the same set of features regardless of which channel they choose, thanks to the central structure of the solution. Comarch Unified Commerce allows for full exchange of information between sales channels. This allows customers to perform actions in one channel and then move on to another. One example is the ability to place an order while in a store. You can also track your order online and have it delivered to you. Another example is buying a product online and then returning it to a brick-and mortar store.

Description

Offer round-the-clock, human-like interactions in multiple languages across various platforms, ensuring that customer support and sales operations are automated without compromising on satisfaction. Reduce expenses and enhance productivity by delivering immediate human-level assistance at all hours. Most customer inquiries can be resolved without human involvement, with only the more complex issues being escalated to human representatives. This leads to improved conversion rates, as customers can more easily navigate and select the right products, reminiscent of the personalized service found in traditional retail environments. Capture customer engagement with tailored messages triggered by specific behaviors, such as adding items to their cart, visiting product pages, abandoning carts, or completing orders. Additionally, our bots are versatile and can be utilized on a wide range of platforms, including popular messaging apps like WhatsApp and Instagram, ensuring comprehensive communication coverage. By integrating these capabilities, businesses can create a seamless and efficient customer experience that bridges the gap between digital and personal interaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce No 
BigCommerce No 
Dixa No 
Facebook No 
Facebook Messenger No 
Freshdesk No 
Gmail No 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
Kustomer No 
LiveAgent No 
Magento No 
Pipedrive No 
PrestaShop No 
Re:amaze No 
Salesforce No 
WhatsApp No 
WooCommerce No 
Zendesk No 

Integrations

Adobe Commerce Yes 
BigCommerce Yes 
Dixa Yes 
Facebook Yes 
Facebook Messenger Yes 
Freshdesk Yes 
Gmail Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Kustomer Yes 
LiveAgent Yes 
Magento Yes 
Pipedrive Yes 
PrestaShop Yes 
Re:amaze Yes 
Salesforce Yes 
WhatsApp Yes 
WooCommerce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/retail/

Vendor Details

Company Name

Octocom

Website

www.octocom.ai/

Product Features

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Alternatives

Alternatives

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