Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Comarch Service Fulfillment & Orchestration was designed to reduce time-to-market and automate the telecom service fulfillment process to deliver customer service over a hybrid network. Comarch's product uses the model-driven (catalog driven) concept. This allows for the order orchestration hybrid networks in telecoms. Virtual network functions and network service are consistently modeled with legacy network services and physical network functions using the TMF SID model. SFO (using ETSI NFV ISG terminology), can implement end-to-end service and MANO orchestration, as well as manage the VNF initiation process. Comarch Service Fulfillment & Orchestration is able to implement this process as a single solution or in a federation-model orchestrating third party domain orchestrators. SFO can perform the role of an orchestrator or manage the end-to-end orchestration of telecom within the domains.
Description
Enhancing customer outreach is crucial for effectively engaging and connecting with clients, while also streamlining the telecom order process and rebuilding trust in phone communications. By improving adherence to regulations and minimizing SPAM mis-tagging, we can boost answer rates significantly. Customers can be reassured through the presentation of verified business information during calls and online queries. Furthermore, we can expedite connectivity by utilizing our vast experience and expertise in serving carriers worldwide. It is essential to elevate the efficiency and impact of outbound enterprise communications, aligning them with the timing and preferences of customers for optimal response. Maintaining a consistent enterprise brand identity and reliable business information is vital for consumer trust. Additionally, managing authoritative telecom phone and subscriber data enhances the overall security and confidence of the user experience. Efficient orchestration of network orders will lead to better deployment practices, facilitating the expansion and delivery of communication and connectivity services, ultimately enhancing customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Fintech Sandbox
No
LendAPI
No
SavvyMoney
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Comarch
Founded
1993
Country
Poland
Website
www.comarch.com/telecommunications/oss-solutions/service-fulfillment/
Vendor Details
Company Name
TransUnion
Country
United States
Website
www.transunion.com/solution/trucontact
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes