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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Mobile workers can complete more tasks than ever before by 25% and reach 90% compliance with SLAs. Comarch FSM is the field management software that every service provider company needs. A field service solution must be efficient to support many areas such as service order placement, scheduling and technician assignment depending on skill and availability. Comarch FSM is a field service management solution that can be used to staff, schedule and manage field forces. It connects connected devices to a cloud-based service software, ensuring a smooth and profitable service. Only comprehensive tools that support end-to-end field service delivery can reduce operating costs and improve customer experience for service providers.

Description

Aligning a workforce with shifting demands, clients, contracts, and requirements is a challenging and often time-intensive endeavor. Nevertheless, crafting an optimized schedule that aligns with business needs can lead to significant savings by minimizing overtime, reducing reliance on agency personnel, lowering headcount, and cutting costs, all while ensuring that deadlines and timeframes are adhered to without compromising service quality. Historically, scheduling tools have been costly, cumbersome, and inefficient, frequently producing impractical rosters. In response to these challenges, HFX has introduced Imperago® Workforce Design, leveraging over two decades of expertise in workforce planning, which allows for the rapid creation of effective schedules within minutes. This innovative solution not only addresses business demands but also incorporates work patterns that are considerate of employee preferences, ultimately fostering a more satisfied workforce. The result is a streamlined process that enhances overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ciphr No 

Integrations

Ciphr Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/field-service-management/

Vendor Details

Company Name

hfx

Founded

1971

Country

United Kingdom

Website

hfx.co.uk

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management No 
Labor Projection Yes 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

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