Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Uncover patterns to address challenges impacting your properties effectively. Assess your team's performance by utilizing customer feedback as a key metric. Experience a clever and user-friendly platform dedicated to property upkeep and enhancing resident contentment. At last, there is a cohesive solution designed to elevate your service quality, enhance customer satisfaction, and boost your Net Operating Income. Achieve tasks in nearly half the time with a streamlined, collaborative, and mobile-friendly platform tailored for maintenance technicians and contractors alike. Continuously measure, assess, and refine your processes to establish a consistent service approach that maximizes your Net Operating Income. Automatically gather and leverage feedback on services rendered, leading to a potential 30% increase in customer satisfaction. Effortlessly share and promote your testimonials along with verifiable service satisfaction ratings with owners, employees, and clients, fostering trust and credibility in your offerings. This comprehensive approach not only enhances operational efficiency but also strengthens your reputation in the marketplace.
Description
Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0).
Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service.
- Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide
- Increase your survey response rate by 200%
- View your CRM data and set triggers based there
- Get 3x the feedback you get without having to send more emails
You can customize both the look and the content of your surveys
- Create reports, track KPIs, set goals and create them.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Bitium
No
Bold BI
No
Desktop.com
No
Freshdesk
No
Freshsuccess
No
Front
No
Gmail
No
Groove
No
Intercom
No
Integrations
Aircall
Yes
Bitium
Yes
Bold BI
Yes
Desktop.com
Yes
Freshdesk
Yes
Freshsuccess
Yes
Front
Yes
Gmail
Yes
Groove
Yes
Intercom
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39.00/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CommunityVibe
Founded
2010
Country
United States
Website
comvibe.com/info/
Vendor Details
Company Name
Nicereply
Founded
2011
Country
Slovakia
Website
nicereply.com
Product Features
Maintenance Management
Asset Tracking
No
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
Yes
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
Yes
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes