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Description
A user-friendly platform designed for teams to create, test, and implement process-oriented applications directly on the factory floor. Effortlessly gather and analyze data that enables you to make strategic, data-informed decisions that maintain your company's competitive edge. Transform your concepts into reality with our easy-to-use cloud-based workstation builder, where you can simply drag and drop elements to set up intricate conditional workflows in just minutes. Continue utilizing the tools that best suit your needs, as Collective CI seamlessly connects to a wider array of devices than any competitor, with new integrations introduced monthly. Our compatibility extends to numerous devices, including Atlas Copco Torque Tools, Allen-Bradley Controllers, Zebra Printers, Microsoft SQL Server, Barcode Scanners, and much more! Providing workers with prompt access to the most recent work instructions, troubleshooting resources, and additional information is essential for meeting targets related to safety, quality, overall equipment effectiveness, waste reduction, and beyond. To truly realize this vision, manufacturers need to go beyond simply digitizing these vital documents; they must also ensure that this information is presented in an accessible and user-friendly manner. By prioritizing intuitive access to necessary resources, companies can empower their employees and enhance operational efficiency.
Description
Welcome to the hub of a versatile open source trouble ticket system. You can implement this CGI script on your website to manage everything from bug tracking and customer support to project oversight and task management. Submitting a trouble ticket has never been simpler, as it can be done through a straightforward web form. The help desk software efficiently assigns a unique identifier to each service request and securely stores it in the database. This solution is designed for scalability; you can start with a simple text database and seamlessly upgrade to robust MySQL or Microsoft SQL Server as your requirements expand. In today's fast-paced environment, a mere "thank you for your interest" is insufficient. Reassure your customers that you have a well-defined workflow in place, ensuring that no inquiry is overlooked. The Trouble Ticket Express software generates clear, step-by-step instructions for submitting follow-up messages and tracking the progress of tickets. Furthermore, it sends out email notifications to all service operators, alerting them to new customer inquiries and ensuring prompt responses. With this system, you can enhance your customer support experience while maintaining organization and efficiency.
API Access
Has API
API Access
Has API
Integrations
SQL Server
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Collective CI
Country
Canada
Website
www.collectiveci.com
Vendor Details
Company Name
Rush Project
Website
www.troubleticketexpress.com
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management