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Average Ratings 16 Ratings
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Description
A user-friendly platform designed for teams to create, test, and implement process-oriented applications directly on the factory floor. Effortlessly gather and analyze data that enables you to make strategic, data-informed decisions that maintain your company's competitive edge. Transform your concepts into reality with our easy-to-use cloud-based workstation builder, where you can simply drag and drop elements to set up intricate conditional workflows in just minutes. Continue utilizing the tools that best suit your needs, as Collective CI seamlessly connects to a wider array of devices than any competitor, with new integrations introduced monthly. Our compatibility extends to numerous devices, including Atlas Copco Torque Tools, Allen-Bradley Controllers, Zebra Printers, Microsoft SQL Server, Barcode Scanners, and much more! Providing workers with prompt access to the most recent work instructions, troubleshooting resources, and additional information is essential for meeting targets related to safety, quality, overall equipment effectiveness, waste reduction, and beyond. To truly realize this vision, manufacturers need to go beyond simply digitizing these vital documents; they must also ensure that this information is presented in an accessible and user-friendly manner. By prioritizing intuitive access to necessary resources, companies can empower their employees and enhance operational efficiency.
Description
Tidio is a top-tier customer service platform that blends live chat, chatbot automation, and AI agents to help businesses provide quick, efficient support at scale. Known for its powerful automation features and intuitive interface, Tidio is trusted by over 800,000 businesses globally.
Connect with website visitors through real-time chat and manage all conversations from email, Messenger, Instagram, and more in one centralized dashboard.
Streamline support with integrated ticketing tools that work seamlessly alongside both chatbots and live agents.
Easily build custom chatbot flows with a visual, no-code builder to capture leads, respond to FAQs, and automate messaging.
Leverage Lyro, Tidio’s conversational AI agent, to handle up to 64% of customer inquiries using advanced natural language understanding.
Simple to set up and use—no coding required. Fully GDPR-compliant and secure. Scales effortlessly for eCommerce, SaaS, and service-based businesses. Includes a 7-day free trial.
Key Features:
• Live Chat (widget and social media integrations)
• Help Desk (all communication in one dashboard)
• Chatbot (automation for common use cases such as customer help and lead generation)
• AI Agent (resolve incoming issues with Tidio's conversational AI, Lyro)
• Multichannel Integration (social media, help desk software, and platforms such as WordPress, Shopify, and more)
Users praise Tidio's intuitive design, visual interface, and simple deployment. Multiple plans available for all business needs and requirements.
API Access
Has API
API Access
Has API
Integrations
ActiveCampaign
Agile CRM
Brevo
Cobalt
DentalTap
HubSpot CRM
Jimdo
Joomla!
Klaviyo
MailerLite
Integrations
ActiveCampaign
Agile CRM
Brevo
Cobalt
DentalTap
HubSpot CRM
Jimdo
Joomla!
Klaviyo
MailerLite
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Collective CI
Country
Canada
Website
www.collectiveci.com
Vendor Details
Company Name
Tidio
Founded
2013
Country
United States
Website
www.tidio.com
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking