Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Collections MOSAiC serves as a user-friendly management system designed for collections, making it accessible to everyone due to its affordability while offering the sophistication needed by the most discerning users, and flexibility to accommodate collections of any dimension. The system provides fully searchable data along with built-in and customizable reporting and data export options. It comes pre-loaded with standard validation lists from the industry, but can also be tailored to meet individual needs. Although an internet connection is not mandatory, having one allows for the easy uploading of your collection data for public access or for your staff. You can upload a version of your data to either MOSAiC Online or MOSAiC Web, allowing you to showcase your collection to a broader audience. Additionally, the MOSAiC Web add-on is bundled with every purchase of Collections MOSAiC 11, simplifying the process of taking your collection online. Free fully-functional evaluation packs are also available for users to try. Currently, the widely-used Collections MOSAiC system has been successfully implemented in over 650 locations across Australasia, demonstrating its popularity and reliability. This extensive reach highlights the system's capability to meet diverse collection needs across various institutions.
Description
Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco ACI
No
Eckoh
No
HoneyHive
No
Microsoft 365
No
UltraDNS
No
Integrations
Cisco ACI
Yes
Eckoh
Yes
HoneyHive
Yes
Microsoft 365
Yes
UltraDNS
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Information Services & Technology
Country
Australia
Website
istechnology.com.au
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Product Features
Museum
Collections Management
No
Event Management
No
Exhibit Management
No
Gift Shop POS
No
Grant Management
No
Insurance Management
No
Membership Management
No
Ticketing
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No