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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Collections MOSAiC serves as a user-friendly management system designed for collections, making it accessible to everyone due to its affordability while offering the sophistication needed by the most discerning users, and flexibility to accommodate collections of any dimension. The system provides fully searchable data along with built-in and customizable reporting and data export options. It comes pre-loaded with standard validation lists from the industry, but can also be tailored to meet individual needs. Although an internet connection is not mandatory, having one allows for the easy uploading of your collection data for public access or for your staff. You can upload a version of your data to either MOSAiC Online or MOSAiC Web, allowing you to showcase your collection to a broader audience. Additionally, the MOSAiC Web add-on is bundled with every purchase of Collections MOSAiC 11, simplifying the process of taking your collection online. Free fully-functional evaluation packs are also available for users to try. Currently, the widely-used Collections MOSAiC system has been successfully implemented in over 650 locations across Australasia, demonstrating its popularity and reliability. This extensive reach highlights the system's capability to meet diverse collection needs across various institutions.

Description

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco ACI No 
Eckoh No 
HoneyHive No 
Microsoft 365 No 
UltraDNS No 

Integrations

Cisco ACI Yes 
Eckoh Yes 
HoneyHive Yes 
Microsoft 365 Yes 
UltraDNS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Information Services & Technology

Country

Australia

Website

istechnology.com.au

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Product Features

Museum

Collections Management No 
Event Management No 
Exhibit Management No 
Gift Shop POS No 
Grant Management No 
Insurance Management No 
Membership Management No 
Ticketing No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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Information Services & Technology