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Description
Collectif serves as an AI-driven user research platform tailored for SaaS, streamlining the process of gathering research and analyzing feedback effortlessly. It helps unveil valuable insights hidden within support tickets, feedback submissions, sales conversations, and more, all accomplished within minutes rather than taking days.
The platform analyzes various data types, including support tickets, user feedback, interviews, sales discussions, product reviews, reasons for deals, and factors leading to churn.
So, how does it function?
Users can either connect their existing tools or upload interview recordings to the platform.
From there, it automatically generates transcripts, applies topic and sentiment labels, and provides summaries and insights through the capabilities of GPT-4.
This allows users to swiftly identify challenges and opportunities, making it even more convenient to inquire directly about their data! Additionally, the ease of use fosters a deeper understanding of customer needs and enhances decision-making processes across the organization.
Description
Seamlessly gather, assess, and improve feedback to boost customer satisfaction and inform decisions based on data. Our AI system evaluates feedback, categorizing it as positive, negative, or neutral. It condenses responses into clear, succinct summaries, allowing you to save time while gaining essential insights. Additionally, our AI organizes feedback into various categories for streamlined management and oversight. Effectively monitor and track feedback through our AI platform, ensuring you can make informed, data-driven choices. Moreover, our AI highlights customer pain points identified from the feedback received, facilitating a more focused approach to improvement. By leveraging these capabilities, businesses can engage with their audience more effectively and enhance overall service quality.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google Business Profile
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Segment
Yes
Trustpilot
Yes
Typeform
Yes
Zapier
Yes
Zendesk
Yes
Integrations
Google Business Profile
No
HubSpot CRM
No
HubSpot Customer Platform
No
Segment
No
Trustpilot
No
Typeform
No
Zapier
No
Zendesk
No
Pricing Details
€399/month
Free Trial
No
Free Version
No
Pricing Details
$25 per 1,000 credits
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Collectif
Country
Poland
Website
collectif.ai
Vendor Details
Company Name
UserWise
Website
userwise.tech/