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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Collectif serves as an AI-driven user research platform tailored for SaaS, streamlining the process of gathering research and analyzing feedback effortlessly. It helps unveil valuable insights hidden within support tickets, feedback submissions, sales conversations, and more, all accomplished within minutes rather than taking days. The platform analyzes various data types, including support tickets, user feedback, interviews, sales discussions, product reviews, reasons for deals, and factors leading to churn. So, how does it function? Users can either connect their existing tools or upload interview recordings to the platform. From there, it automatically generates transcripts, applies topic and sentiment labels, and provides summaries and insights through the capabilities of GPT-4. This allows users to swiftly identify challenges and opportunities, making it even more convenient to inquire directly about their data! Additionally, the ease of use fosters a deeper understanding of customer needs and enhances decision-making processes across the organization.

Description

Dovetail offers a powerful AI-driven solution for organizations looking to centralize and unlock customer intelligence at scale. It automates the extraction of insights from diverse sources including product feedback, sales and customer calls, usability tests, and surveys. By synthesizing large volumes of data into thematic reports and real-time alerts, Dovetail enables product teams to make faster, evidence-based decisions. The platform integrates seamlessly with communication tools like Slack and Microsoft Teams, making customer insights easily accessible throughout the organization. Dovetail also facilitates participant recruitment from over 3 million verified users to support continuous research efforts. Backed by leading global companies such as Shopify, Canva, and Mayo Clinic, Dovetail drives measurable ROI with rapid payback and high adoption rates. Its enterprise-grade security and scalability support even the most complex customer intelligence needs. This all-in-one platform accelerates innovation by turning raw feedback into clear, actionable knowledge.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Zapier
Zendesk
Airtable
Dropbox
Evernote
Facebook
Feefo
GitHub
Jira
Jira Work Management
Microsoft Teams
Segment
Slack
Surfside
Trello
Trustpilot
Typeform
WON
Wufoo
X (Twitter)

Integrations

Zapier
Zendesk
Airtable
Dropbox
Evernote
Facebook
Feefo
GitHub
Jira
Jira Work Management
Microsoft Teams
Segment
Slack
Surfside
Trello
Trustpilot
Typeform
WON
Wufoo
X (Twitter)

Pricing Details

€399/month
Free Trial
Free Version

Pricing Details

$29/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Collectif

Country

Poland

Website

collectif.ai

Vendor Details

Company Name

Dovetail Research

Founded

2017

Country

Australia

Website

dovetail.com

Product Features

Product Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Insight Engines

AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Alternatives

Alternatives

Listen Reviews

Listen

Listen Labs
Dovetail Reviews

Dovetail

Dovetail Research