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Description
JST CollectMax™ features a sophisticated legal debt collections software that boasts high automation levels and remarkable functionalities, including exceptional EDI interfaces. With CollectMax™, users can ensure compliance without relying on external software solutions. The system includes an integrated complaint and dispute tracking feature that helps maintain compliance records by documenting and overseeing issues raised by both consumers and regulatory bodies. To avoid potential errors, the consumer's phone number remains hidden outside of the permissible calling timeframes. MaxSecurity monitors all user access to accounts, generates audit reports, and ensures adherence to PCI compliance standards. Accounts can be restricted from view, allowing only supervisory access until they are released, thereby enhancing security. Moreover, sensitive information, such as consumer account numbers or Social Security Numbers, can be obscured from user visibility to fulfill compliance obligations and protect consumer privacy. This comprehensive approach to data security and compliance sets CollectMax™ apart as a leader in the debt collections industry.
Description
CollectX serves as a comprehensive CRM solution specifically designed for debt collection and call center operations, catering to the diverse needs of various team roles including administrators, managers, tele-callers, field team leaders, and back-office personnel. The platform features an array of tools tailored for call centers, such as manual, automated, power, and IVR calling options, alongside capabilities for call recording, data dashboards, management information system (MIS) reporting, feedback collection, and generating pickup requests. In terms of field operations, it assists users in navigating customer addresses, tracking visit and call histories, obtaining contact details, monitoring team activities, gathering visit feedback, and facilitating WhatsApp sharing for efficient communication. Back-office functionalities encompass semi-automated task distribution, reminder systems, employee lifecycle management, attendance tracking, incentive management, payroll administration, petty cash oversight, asset management, and the ability to export reports. Additionally, managers benefit from real-time monitoring through dashboards and live tracking of field activities; the system is equipped to create linear PDFs, client identification cards, and biodata documents. Pricing for CollectX is based on team size rather than individual users, offering tiered plans that accommodate teams with up to 20, 50, 100, or an unlimited number of users, ensuring flexibility and scalability for varying organizational needs. This versatility makes CollectX a valuable tool for organizations looking to streamline their debt collection and communication processes effectively.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
₹9,000/month
Basic: ₹9,000/month for up to 20 users; Professional: ₹17,000/month for up to 50 users; Enterprise: ₹28,000/month for up to 100 users; Premium: ₹44,000/month for unlimited users. Pay six months and get one month free, or pay 12 months and get three months free. Taxes extra where applicable.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
JST
Founded
1987
Country
United States
Website
www.collectmax.com
Vendor Details
Company Name
Code First IT Hub
Founded
1992
Country
India
Website
www.codefirstithub.com
Product Features
Debt Collection
Agency Management
No
Auto Dialer
No
Automated Notices
No
Callback Scheduling
Yes
Client Management
Yes
Commission Management
Yes
Compliance Management
Yes
Contact Management
No
Credit Bureau Reporting
No
In-House Collections
Yes
Payment Plans
Yes
Transaction Management
Yes
Product Features
Debt Collection
Agency Management
No
Auto Dialer
No
Automated Notices
No
Callback Scheduling
No
Client Management
No
Commission Management
No
Compliance Management
No
Contact Management
No
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
No
Transaction Management
No
