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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quickly initiate your initial customer engagement journeys with just a few simple clicks using our pre-designed templates. Even without technical expertise, you can effortlessly craft personalized engagement scenarios through a user-friendly drag-and-drop interface. Monitor your performance effectively and evaluate your influence on both sales and customer satisfaction. Seamlessly integrate social media, CMS, CRM, third-party applications, and brand partners to deliver exceptional experiences. This marketing solution is designed for easy implementation, transforming brand customer accounts into a dynamic engagement channel that drives results. With this tool, businesses can enhance their connection with customers like never before.

Description

Introducing a comprehensive agent cockpit equipped with voice capabilities, omnichannel solutions, and complete customer profiles. Its seamless integration is facilitated by straightforward plug-ins suitable for both custom and legacy CRM systems, as well as other productivity applications. An always-on agent BOT is available to assist users in navigating processes and utilizing the appropriate tools. This platform features a centralized database that meticulously tracks every phase of the customer journey, including detailed profiles and cross-channel histories, which are readily accessible in real time for agents and supervisors. Additionally, a robust reporting tool is provided to analyze all relevant key performance indicators. The AI-driven chatBOT offers full oversight of automated conversational processes across various channels. With millions of users engaging each month, this solution enhances both customer interactions and agent workflows. Furthermore, integrating WhatsApp support streamlines your sales and customer service efforts, allowing millions to reach out through web and mobile platforms. This interconnected approach not only boosts efficiency but also enriches the overall experience for both customers and agents alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Euronovate No 
GitHub Yes 
Instagram Yes 
Mailchimp Yes 
Salesforce Yes 
Shopify Yes 

Integrations

Euronovate Yes 
GitHub No 
Instagram No 
Mailchimp No 
Salesforce No 
Shopify No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cohort

Founded

2022

Website

getcohort.com

Vendor Details

Company Name

Eudata

Country

Italy

Website

eudata.com/conversational-customer-service/

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Alternatives

Alternatives

LiveAgent Reviews

LiveAgent

Quality Unit