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ease
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support

Average Ratings 0 Ratings

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ease
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design
support

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Description

Cohere is a robust enterprise AI platform that empowers developers and organizations to create advanced applications leveraging language technologies. With a focus on large language models (LLMs), Cohere offers innovative solutions for tasks such as text generation, summarization, and semantic search capabilities. The platform features the Command family designed for superior performance in language tasks, alongside Aya Expanse, which supports multilingual functionalities across 23 different languages. Emphasizing security and adaptability, Cohere facilitates deployment options that span major cloud providers, private cloud infrastructures, or on-premises configurations to cater to a wide array of enterprise requirements. The company partners with influential industry players like Oracle and Salesforce, striving to weave generative AI into business applications, thus enhancing automation processes and customer interactions. Furthermore, Cohere For AI, its dedicated research lab, is committed to pushing the boundaries of machine learning via open-source initiatives and fostering a collaborative global research ecosystem. This commitment to innovation not only strengthens their technology but also contributes to the broader AI landscape.

Description

Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

1min.AI
AgentOps
ApertureDB
Azure Model Catalog
BuildShip
C
Google Docs
Instructor
Kotlin
Lakera
LiteLLM
MINDely
Microsoft Teams
MindMac
Orq.ai
PHP
PandoraBot
Promptly
Rust
SectorFlow

Integrations

1min.AI
AgentOps
ApertureDB
Azure Model Catalog
BuildShip
C
Google Docs
Instructor
Kotlin
Lakera
LiteLLM
MINDely
Microsoft Teams
MindMac
Orq.ai
PHP
PandoraBot
Promptly
Rust
SectorFlow

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cohere AI

Founded

2019

Country

Canada

Website

cohere.com

Vendor Details

Company Name

Percept.AI

Founded

2016

Country

United States

Website

percept.ai

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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