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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cohere Compass serves as a smart enterprise search and discovery platform that links agents and models with business data, equipping AI applications with essential context via robust search and retrieval capabilities. Employing sophisticated extraction techniques along with AI-driven indexing, it effectively identifies and presents pertinent information from enterprise documents with remarkable precision. The system is designed to be multimodal, multilingual, and agnostic to formats, enabling it to comprehend various types of documents, including images, slides, spreadsheets, PDFs, DOCX, and XLSX files. Furthermore, it can integrate with existing data sources or allow for local document uploads, automatically processing, indexing, and managing that information without the need for teams to maintain or scale their own vector database infrastructure. Built on Cohere’s Embed and Rerank retrieval models, Compass not only supports AI agents and retrieval-augmented generation applications but also facilitates a cohesive approach to enterprise knowledge search, enhancing collaboration and decision-making across the organization. Its versatility and efficiency make it an invaluable tool for businesses aiming to leverage their data effectively.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

GitHub Yes 
Google Drive Yes 
Jira Yes 
Microsoft SharePoint Yes 
Model Context Protocol (MCP) Yes 
Salesforce Yes 
Slack Yes 
Aha! No 
Appinium No 
Confluence No 
Discourse No 
Docebo No 
Higher Logic Vanilla No 
Khoros No 
Microsoft Exchange Yes 
Moodle No 
Notion Yes 
Seismic No 
Vimeo No 
Zendesk No 

Integrations

GitHub Yes 
Google Drive Yes 
Jira Yes 
Microsoft SharePoint Yes 
Model Context Protocol (MCP) Yes 
Salesforce Yes 
Slack Yes 
Aha! Yes 
Appinium Yes 
Confluence Yes 
Discourse Yes 
Docebo Yes 
Higher Logic Vanilla Yes 
Khoros Yes 
Microsoft Exchange No 
Moodle Yes 
Notion No 
Seismic Yes 
Vimeo Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cohere AI

Founded

2019

Country

Canada

Website

cohere.com/compass

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

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