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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.

Description

The UMBS application has been crafted utilizing advanced frameworks, programming languages, and modern technologies. It offers flexibility, allowing for easy adjustments to different billing frequencies, rate structures, service types, payment methods, and collection strategies without the need for custom coding. With an intuitive design, the application ensures that new locations can be operational swiftly and effectively. Being web-based, it allows secure access from any device simply by entering a URL in a web browser. Additionally, it is scalable and adaptable, capable of meeting the needs of both small water and wastewater authorities and larger management companies or third-party billing services. Furthermore, the application enhances user experience by incorporating data mining functionalities with standard business intelligence tools, effectively reducing the burden on the IT department. Overall, the UMBS application is engineered to facilitate seamless operation across various industry scales and user needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Vocantas Communicate Yes 

Integrations

Vocantas Communicate No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$5500 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cogsdale

Founded

1997

Country

Canada

Website

www.cogsdale.com

Vendor Details

Company Name

RosTech

Founded

1988

Country

United States

Website

rostechinc.com

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable Yes 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash Yes 
Water Yes 
Work Order Management Yes 

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management No 
Demand Planning No 
Electricity No 
Natural Gas No 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable Yes 
Collections Management Yes 
Customer Management Yes 
Electricity No 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas No 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash Yes 
Water Yes 
Work Order Management Yes 

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