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Average Ratings 0 Ratings
Description
                    Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.
                
            
        
            Description
                    Our user-friendly, web-based Workforce Management Software is designed with a modular approach, allowing you to select the features that best suit your business needs. With a highly reliable, networked data center, we ensure your data remains secure and minimize the risk of downtime. By choosing PenguinData, you gain a partner—our dedicated team acts as an extension of yours, offering continuous technical support and training. While PenguinData delivers proven results, we encourage you to explore testimonials from our satisfied users. We understand the unique challenges you face because we’ve navigated similar issues ourselves. Effectively managing a workforce with its diverse demands is no easy feat, but we are here to tackle those obstacles head-on, facilitating personnel management across all sectors of the mobile service industry. From the initial work order entry to the final invoicing and payroll processing, we’ve got your needs comprehensively addressed, ensuring a seamless operational flow for your business. Our commitment to your success is unwavering, and we're dedicated to enabling you to thrive in a competitive landscape.
                
            
        
            API Access
            
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            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
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                Vendor Details
Company Name
Cogsdale
Founded
1997
Country
Canada
Website
www.cogsdale.com
Vendor Details
Company Name
PenguinData Workforce Management
Website
www.penguindata.com
Product Features
Utility Billing
                                        ACH Payment Processing
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Collections Management
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Meter Management
                                        
                                    
                                    
                                    
                                        Metered Billing
                                        
                                    
                                    
                                    
                                        Move In / Move Out
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Non-Metered Billing
                                        
                                    
                                    
                                    
                                        Online Payment Processing
                                        
                                    
                                    
                                    
                                        Penalty / Cut-Off Processing
                                        
                                    
                                    
                                    
                                        Rate Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                            
                        Utility Management Systems
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Demand Planning
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Plant Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                                    
                                    
                                        Workforce Management
                                        
                                    
                            
                        Product Features
Utility Management Systems
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Demand Planning
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Plant Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                                    
                                    
                                        Workforce Management
                                        
                                    
                            
                        Workforce Management
                                        Budgeting & Forecasting
                                        
                                    
                                    
                                    
                                        Contractor Management
                                        
                                    
                                    
                                    
                                        Employee Lifecycle Management
                                        
                                    
                                    
                                    
                                        Labor Projection
                                        
                                    
                                    
                                    
                                        Performance Appraisal
                                        
                                    
                                    
                                    
                                        Recruiting Management
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Skills Tracking
                                        
                                    
                                    
                                    
                                        Time & Attendance
                                        
                                    
                                    
                                    
                                        Variable Workforce