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Description
                    Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.
                
            
        
            Description
                    The Pear.ai Platform streamlines the everyday hurdles of overseeing energy, water, electricity, gas, sewer, fuel, or any other services for which an organization receives billing. This cutting-edge technology suite is tailored for utility management, enabling a digital transformation of your organization's utility operations. Without a current utility data platform, addressing straightforward inquiries about your organization's utility footprint can be quite challenging. The Pear.ai Platform consolidates and harmonizes all utility information from your organization, allowing for seamless access to clean data from every location, account, and meter, all without the need for manual entry. Once your data is integrated into the platform, you'll no longer have to search for uploaded bills, as all utility information will be readily accessible whenever required. The task of manually managing reporting, auditing, and payments for organizations with intricate utility profiles can be so overwhelming that crucial insights may be missed. This platform not only enhances efficiency but also empowers organizations to make informed decisions based on comprehensive and accurate utility data. By leveraging such a solution, organizations can significantly improve their operational effectiveness and strategic planning.
                
            
        
            API Access
            
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                API Access
            
                Has API
            
            
        
        
    
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            Pricing Details
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                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
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                Customer Support
            
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
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                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
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                Vendor Details
Company Name
Cogsdale
Founded
1997
Country
Canada
Website
www.cogsdale.com
Vendor Details
Company Name
Pear.ai
Country
United States
Website
www.pear.ai/
Product Features
Utility Billing
                                        ACH Payment Processing
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Collections Management
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Meter Management
                                        
                                    
                                    
                                    
                                        Metered Billing
                                        
                                    
                                    
                                    
                                        Move In / Move Out
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Non-Metered Billing
                                        
                                    
                                    
                                    
                                        Online Payment Processing
                                        
                                    
                                    
                                    
                                        Penalty / Cut-Off Processing
                                        
                                    
                                    
                                    
                                        Rate Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                            
                        Utility Management Systems
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Demand Planning
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Plant Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                                    
                                    
                                        Workforce Management
                                        
                                    
                            
                        Product Features
Energy Management
                                        Benchmarking
                                        
                                    
                                    
                                    
                                        Bill Audit
                                        
                                    
                                    
                                    
                                        Bill Database
                                        
                                    
                                    
                                    
                                        Bill Importing
                                        
                                    
                                    
                                    
                                        Budgeting & Forecasting
                                        
                                    
                                    
                                    
                                        Compliance Management
                                        
                                    
                                    
                                    
                                        Contract Management
                                        
                                    
                                    
                                    
                                        Cost / Use Reporting
                                        
                                    
                                    
                                    
                                        Emissions Monitoring
                                        
                                    
                                    
                                    
                                        Energy Price Analysis
                                        
                                    
                                    
                                    
                                        Facility Scheduling
                                        
                                    
                                    
                                    
                                        Greenhouse Gas Tracking
                                        
                                    
                                    
                                    
                                        Load Control
                                        
                                    
                                    
                                    
                                        Load Forecasting
                                        
                                    
                                    
                                    
                                        Meter Tracking
                                        
                                    
                                    
                                    
                                        Risk Management
                                        
                                    
                                    
                                    
                                        Weather Normalization
                                        
                                    
                            
                        ESG
                                        Activity Dashboard
                                        
                                    
                                    
                                    
                                        Analytics/Reporting
                                        
                                    
                                    
                                    
                                        Audit Management
                                        
                                    
                                    
                                    
                                        Benchmarking
                                        
                                    
                                    
                                    
                                        Compliance Management
                                        
                                    
                                    
                                    
                                        Data Visualization
                                        
                                    
                                    
                                    
                                        Document Management
                                        
                                    
                                    
                                    
                                        Performance Metrics
                                        
                                    
                                    
                                    
                                        Risk Assessment
                                        
                                    
                            
                        Sustainability
                                        Audit Management
                                        
                                    
                                    
                                    
                                        Benchmarking
                                        
                                    
                                    
                                    
                                        Compliance Management
                                        
                                    
                                    
                                    
                                        Corrective Actions (CAPA)
                                        
                                    
                                    
                                    
                                        Emissions Management
                                        
                                    
                                    
                                    
                                        Employee Training
                                        
                                    
                                    
                                    
                                        Energy Management
                                        
                                    
                                    
                                    
                                        Incident Management
                                        
                                    
                                    
                                    
                                        KPIs
                                        
                                    
                                    
                                    
                                        Performance Metrics
                                        
                                    
                                    
                                    
                                        Stakeholder Engagement
                                        
                                    
                                    
                                    
                                        Supplier Management
                                        
                                    
                                    
                                    
                                        Waste Management
                                        
                                    
                            
                        Utility Billing
                                        ACH Payment Processing
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Collections Management
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Meter Management
                                        
                                    
                                    
                                    
                                        Metered Billing
                                        
                                    
                                    
                                    
                                        Move In / Move Out
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Non-Metered Billing
                                        
                                    
                                    
                                    
                                        Online Payment Processing
                                        
                                    
                                    
                                    
                                        Penalty / Cut-Off Processing
                                        
                                    
                                    
                                    
                                        Rate Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                            
                        Utility Management Systems
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        Cable
                                        
                                    
                                    
                                    
                                        Customer Management
                                        
                                    
                                    
                                    
                                        Demand Planning
                                        
                                    
                                    
                                    
                                        Electricity
                                        
                                    
                                    
                                    
                                        Natural Gas
                                        
                                    
                                    
                                    
                                        Plant Management
                                        
                                    
                                    
                                    
                                        Service Call Management
                                        
                                    
                                    
                                    
                                        Trash
                                        
                                    
                                    
                                    
                                        Water
                                        
                                    
                                    
                                    
                                        Work Order Management
                                        
                                    
                                    
                                    
                                        Workforce Management