Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.
Description
Kraken serves as a comprehensive, intelligent utility operating system aimed at assisting contemporary utilities and infrastructure providers in transitioning from outdated technology to a unified, cloud-based platform. This innovative system automates and seamlessly integrates the entire energy supply chain, encompassing everything from managing customer relations and billing to optimizing assets and executing field services for flexible distributed resources such as electric vehicles, heat pumps, solar panels, and batteries. By leveraging cutting-edge data analytics, machine learning techniques, and utility-grade artificial intelligence, Kraken enhances customer service, minimizes operational expenses, accelerates the development of new products, and delivers real-time insights into operations, all while facilitating the migration from legacy systems through established methodologies. Its modular suite offers a variety of tools tailored for managing residential and commercial and industrial customers, as well as enabling no-code tariff and product configurations, improved field operations, and effective flexibility management aimed at optimizing energy resources, logistics, and workforce planning. Ultimately, Kraken is designed to empower utilities to become more efficient and responsive in a rapidly changing energy landscape, ensuring they can meet the evolving demands of their customers.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cogsdale
Founded
1997
Country
Canada
Website
www.cogsdale.com
Vendor Details
Company Name
Kraken
Country
United Kingdom
Website
kraken.tech/
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No