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Description

ExB's AI and ML Driven Cognitive Process Automation platform allows insurance companies convert any type of text into actionable insights and information for input management and process automatization. Insurance companies can use pre-trained policies management, claims management, and text mining in reports. They can also request that we train ad-hoc models to fit their business workflows.

Description

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Amazon Redshift No 
Amazon S3 No 
AskNicely No 
CustomerGauge No 
DocuWare Yes 
GetFeedback No 
Help Scout No 
HubSpot CRM No 
Kayako No 
Kissflow Yes 
Microsoft Dynamics 365 No 
Qualaroo No 
Qualtrics Customer Experience No 
ReviewTrackers No 
SAP ERP Yes 
SS&C Blue Prism Yes 
SatisMeter No 
SurveyMonkey Enterprise No 
Zoho Desk No 

Integrations

Salesforce Yes 
Amazon Redshift Yes 
Amazon S3 Yes 
AskNicely Yes 
CustomerGauge Yes 
DocuWare No 
GetFeedback Yes 
Help Scout Yes 
HubSpot CRM Yes 
Kayako Yes 
Kissflow No 
Microsoft Dynamics 365 Yes 
Qualaroo Yes 
Qualtrics Customer Experience Yes 
ReviewTrackers Yes 
SAP ERP No 
SS&C Blue Prism No 
SatisMeter Yes 
SurveyMonkey Enterprise Yes 
Zoho Desk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ExB Group

Founded

2000

Country

Germany

Website

exb.de

Vendor Details

Company Name

Kapiche

Founded

2015

Country

Australia

Website

kapiche.com

Product Features

Data Extraction

Disparate Data Collection Yes 
Document Extraction Yes 
Email Address Extraction Yes 
IP Address Extraction Yes 
Image Extraction Yes 
Phone Number Extraction Yes 
Pricing Extraction Yes 
Web Data Extraction Yes 

Natural Language Processing

Co-Reference Resolution Yes 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations Yes 
Parsing Yes 
Part-of-Speech Tagging Yes 
Sentence Segmentation Yes 
Stemming/Lemmatization Yes 
Tokenization Yes 

OCR

Batch Processing Yes 
Convert to PDF No 
ID Scanning No 
Image Pre-processing No 
Indexing No 
Metadata Extraction Yes 
Multi-Language Yes 
Multiple Output Formats Yes 
Text Editor No 
Zone Selection Tool No 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation No 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Data Entry

Abbreviation Detection No 
Data Capture and Transfer No 
Data Cleansing No 
Data Entry Verification No 
Data Search Flexibility No 
Duplicate Detection No 
Flexible Search No 
Image Entry No 
Library Conversion No 
Mis-Keyed Variation Detection No 
Phonetic Variation Detection No 

Data Extraction

Disparate Data Collection No 
Document Extraction No 
Email Address Extraction No 
IP Address Extraction No 
Image Extraction No 
Phone Number Extraction No 
Pricing Extraction No 
Web Data Extraction No 

Alternatives

Alternatives