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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cognite offers Cognite Data Fusion, a versatile and secure platform for Industrial DataOps and AI that integrates, contextualizes, and operationalizes a wide array of industrial data types, including time series data, engineering diagrams, IT systems, operational technology, and unstructured information, all within a cohesive industrial knowledge framework. This platform is designed to tackle the intricacies of managing industrial data, boasting over 90 pre-built extractors and connectors that facilitate seamless data ingestion from various industrial systems. Additionally, it features automated and AI-enhanced contextualization to deepen the understanding of the interrelationships between different data types. Users benefit from user-friendly search and visualization capabilities, alongside robust governance tools such as cataloging, data lineage tracking, and secure access controls, which collectively foster trust and reliability among all stakeholders involved. By leveraging these advanced features, organizations can generate data-driven insights and analytics, empowering them to implement AI use cases efficiently on an enterprise scale.

Description

HCL IntelliService is a cutting-edge platform that utilizes AI to enhance service delivery, ultimately turning customer service into a pathway for customer success. It comes equipped with several pre-built connectors that facilitate data integration from various sources, including customer relationship management systems, sales force automation tools, and enterprise service management applications, all within multi/hybrid cloud environments. By employing state-of-the-art technologies like cognitive search, conversational AI, and workflow automation, the platform significantly elevates the customer experience while also equipping service agents with advanced tools and analytics designed to expedite resolution times. With HCL, businesses can harness the power of an AI-enhanced productivity platform, leading to a decrease in the volume of customer support calls and a faster turnaround in resolving service requests throughout the customer service lifecycle. This innovative approach not only streamlines operations but also fosters a more engaged and satisfied customer base.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
AS-TEG Yes 
Arena Yes 
Capgemini Intelligent Automation Platform Yes 
Google Cloud Platform No 
Microsoft 365 Yes 
Microsoft Azure No 
Microsoft Teams No 
Microsoft Word No 
MixIT Yes 
NVIDIA DRIVE Yes 
Pinnacle HRMS Yes 
Radix Yes 
SAP Cloud Platform No 
SLB Symmetry Yes 
Salesforce No 
Slack No 
TULIP Yes 

Integrations

Amazon Web Services (AWS) Yes 
AS-TEG No 
Arena No 
Capgemini Intelligent Automation Platform No 
Google Cloud Platform Yes 
Microsoft 365 No 
Microsoft Azure Yes 
Microsoft Teams Yes 
Microsoft Word Yes 
MixIT No 
NVIDIA DRIVE No 
Pinnacle HRMS No 
Radix No 
SAP Cloud Platform Yes 
SLB Symmetry No 
Salesforce Yes 
Slack Yes 
TULIP No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cognite

Country

United States

Website

www.cognite.com

Vendor Details

Company Name

HCL

Website

hclindustrysaas-stage.innoraft-sites.com/intelligent-enterprise-cloud/hcl-intelliservice

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