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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Select the scheduling method that suits your needs best. Cognistix provides an extensive range of scheduling options, from employee self-service to completely automated systems. Demonstrate your execution capabilities to clients effectively. With Cognistix, you can utilize various tools to confirm field operations, including geo-coding, signature capture, photographs, and other digital proofs. Enjoy the reassurance that comes from knowing Cognistix helps reduce your legal risks. The platform ensures compliance with meal break regulations, curtails overtime occurrences, and avoids inadvertently assigning full-time status. Facilitate information sharing with your clients. Cognistix allows your customers to access tailored reports directly, giving you the authority to manage what information is visible and the specific timeframes available for reporting. This level of control enhances customer satisfaction and transparency in your operations.

Description

cc-Modeler Professional Software offers robust tools designed to enhance the efficiency and scheduling of call centers, regardless of their size. This software streamlines staffing processes, allowing you to boost service quality, pinpoint staffing deficiencies, and ultimately create a more positive experience for your customers. It is ideal for any entity that manages incoming calls, including call centers, help desks, and support teams. The platform helps you accurately determine your staffing requirements for various times throughout the day, accommodating multiple shifts and scheduled breaks to optimize agent schedules and coverage effectively. Additionally, it provides comprehensive performance analytics aligned with your service level objectives, helping to minimize agent overload and improve overall call center productivity. By reducing average speed of answer (ASA) and enhancing consistency in service delivery, you can significantly lower the rate of abandoned calls, thereby elevating customer satisfaction levels. By utilizing cc-Modeler, organizations can not only streamline their operations but also foster a more responsive and customer-centric environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Cognistix

Founded

1993

Country

United States

Website

www.cognistix.com

Vendor Details

Company Name

KoolToolz.com

Website

kooltoolz.com

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection Yes 
Performance Appraisal No 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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