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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Questera serves as a dynamic customer engagement platform designed for growth and lifecycle teams to both formulate and implement strategies with unprecedented speed. It empowers users to either design custom AI agents tailored to their needs or take advantage of readily available pre-configured agents for seamless personalization, automatic segmentation, journey automation, and hands-free campaign management, all of which provide boundless scalability. The platform simplifies the creation of AI agents into a straightforward four-step process: first, users define the agent by inputting essential details like its name and image; next, they specify core instructions that outline the agent's goals, rules, and operating parameters; third, they select from over 75 integrations to enable abilities such as email automation, segmentation, and retargeting; and lastly, they can test and launch the agent while receiving real-time feedback on its performance. For those looking for a quicker start, Questera offers a range of pre-configured agents, including Sara, the intelligent ads retargeting agent, which specializes in generating personalized advertisements aimed at re-engaging past visitors and executing effective retargeting campaigns. This flexibility allows businesses to adapt their engagement strategies swiftly and efficiently, ensuring they can meet the evolving demands of their customers.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Alexa
Amazon S3
Amplitude
BambooHR
Facebook Messenger
Genesys Cloud EX
Google Assistant
Google Cloud Platform
Intercom
Integrations
Salesforce
Alexa
Amazon S3
Amplitude
BambooHR
Facebook Messenger
Genesys Cloud EX
Google Assistant
Google Cloud Platform
Intercom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognigy
Founded
2016
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Questera
Founded
2022
Country
United States
Website
www.questera.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking