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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

Description

Proxy is an advanced digital assistant powered by artificial intelligence, created by Convergence to autonomously manage a variety of tasks through natural language communication. Utilizing Large Meta Learning Models (LMLMs), Proxy is designed to continuously learn from user interactions, allowing it to adjust to specific workflows and preferences for a customized experience. It has the capability to handle intricate tasks on its own, including scheduling, email management, data entry, and more, which significantly boosts operational efficiency. Specifically designed for enterprise environments, Proxy prioritizes security, compliance, and scalability while integrating effortlessly with existing systems to support entire organizations. By automating repetitive tasks, Proxy not only enhances user productivity but also enables individuals to dedicate more time to strategic and innovative activities. As a result, it transforms the way professionals work, creating an environment where creativity and efficiency can thrive.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BambooHR
Confluence
DeepL
Google Assistant
Google Maps
HubSpot CRM
Intercom
Jira
Microsoft Azure
OpenAI
Salesforce
Salesforce Service Cloud
ServiceNow
Slack
Sunshine Conversations
Tungsten Communications Manager
Twilio
Workplace from Meta
Zendesk
monday.com

Integrations

BambooHR
Confluence
DeepL
Google Assistant
Google Maps
HubSpot CRM
Intercom
Jira
Microsoft Azure
OpenAI
Salesforce
Salesforce Service Cloud
ServiceNow
Slack
Sunshine Conversations
Tungsten Communications Manager
Twilio
Workplace from Meta
Zendesk
monday.com

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cognigy

Founded

2016

Country

Germany / United States

Website

www.cognigy.com

Vendor Details

Company Name

Convergence

Founded

2024

Country

United Kingdom

Website

convergence.ai/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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