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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our innovative solution empowers teams to achieve exceptional outcomes by leveraging real-time AI insights and feedback. With a quick setup process, you can witness immediate improvements. Create a workforce driven by AI that fosters the development of high-performing, self-sufficient teams at an accelerated pace, thereby enhancing the capabilities of each individual. By integrating your data, strategy, and standards, we seamlessly share knowledge and priorities to guide teams in real-time. New hires can be ramped up up to three times faster, while supported teams can outperform their competitors by as much as 14%. Additionally, reduce communication overhead by nearly 30% as leaders concentrate on driving business impact while teams operate independently. Achieve and exceed KPIs by aligning discussions and decisions up to 25% quicker throughout the organization. Ensure compliance and regulatory standards are met with real-time guidelines that surface as needed. Our system connects with and learns from all your data automatically, providing relevant insights in real-time across any platform you utilize for work, facilitated by our browser extension and desktop widget. Furthermore, this approach not only enhances productivity but also fosters a culture of continuous improvement and agility within your organization.

Description

Agentforce Field Service is a comprehensive, agent-first platform built to modernize field operations and workforce management. It enables companies to orchestrate everything from break-fix repairs to inspections and proactive maintenance with intelligence and speed. By unifying customer records, asset data, and service history, teams gain full visibility into every job and interaction. AI-driven scheduling automates appointment coordination, dynamically adjusting to disruptions while keeping customers informed. The mobile experience is designed for real-world conditions, offering offline functionality, rapid data sync, and customizable workflows for technicians. Dispatchers can efficiently assign work based on skills, availability, and geography using advanced optimization tools. Predictive asset management capabilities help organizations anticipate failures and schedule service before downtime occurs. Operations dashboards powered by analytics provide real-time KPIs and conversational insights for smarter decision-making. Visual Remote Assistant reduces unnecessary truck rolls by connecting customers to experts through live video guidance. Together, these capabilities empower businesses to increase efficiency, reduce operational costs, and deliver seamless, proactive service experiences at scale.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Real-Time CDP No 
Amazon Web Services (AWS) Yes 
Augmentir No 
Collate No 
Comet Yes 
Flosum No 
Gmail Yes 
Google Cloud Platform Yes 
Google Drive Yes 
Google Slides Yes 
Metazoa Monarch No 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Neuron7 No 
Qdrant Yes 
Salesforce No 
Salesforce Agentforce Net Zero No 
Salesforce Agentforce Service No 
Thoropass Yes 

Integrations

Adobe Real-Time CDP Yes 
Amazon Web Services (AWS) No 
Augmentir Yes 
Collate Yes 
Comet No 
Flosum Yes 
Gmail No 
Google Cloud Platform No 
Google Drive No 
Google Slides No 
Metazoa Monarch Yes 
Microsoft OneDrive No 
Microsoft Outlook No 
Neuron7 Yes 
Qdrant No 
Salesforce Yes 
Salesforce Agentforce Net Zero Yes 
Salesforce Agentforce Service Yes 
Thoropass No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$75.00 per user per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CogniSync

Country

United States

Website

www.cogni-sync.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/service/field-service-management/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing No 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

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