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Description

CogniAgent is an AI agent platform built for businesses that need their AI to do more than answer questions. Most platforms make you choose between a conversational tool that talks but can't act, and a workflow tool that acts but can't hold a dialogue. CogniAgent runs both on the same canvas: an agent can check a live system - your CRM, dispatch software, or order database - in the middle of a conversation and respond with the real answer, instead of promising to follow up later. Three capabilities, one platform: • Conversational AI agents - virtual employees that communicate: multi-turn dialogue across voice, SMS, chat, WhatsApp, email, Slack, Teams. They qualify leads, collect data, answer questions, and route requests through natural dialogue. • Autonomous AI agents run in the background, triggered by events, schedules, or thresholds, executing multi-step tasks across your connected tools without a person in the loop. • Cognitive AI agents combine both: they carry on a conversation and take action inside it - looking up an order, updating a record, or booking a slot - in real time. No handoffs, no separate automation layer. Getting started doesn't require a developer. Ready-to-deploy templates cover common use cases like lead qualification and follow-up, appointment booking, customer support and status updates, candidate screening, HR onboarding, and invoice or payment verification. The AI Concierge builds a working canvas from a plain-language description and can adjust existing agents on request - no canvas experience needed. CogniAgent connects natively to 2,700+ business tools, including major CRM, scheduling, ERP, and support platforms, so agents read and write live data instead of working from a static script.

Description

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Shopify Yes 
Zendesk Yes 
Amazon Connect No 
Asana No 
Dialogflow No 
Dimension Labs No 
Genesys Cloud CX No 
Google Maps No 
HERE No 
Intercom No 
Jira No 
Microsoft 365 No 
Microsoft Graph No 
NiCE CXone Mpower No 
OpenAI No 
Operata No 
Stripe No 
Twilio No 
Value Innovation Labs Marketing Automation Platform No 

Integrations

Salesforce Yes 
Shopify Yes 
Zendesk Yes 
Amazon Connect Yes 
Asana Yes 
Dialogflow Yes 
Dimension Labs Yes 
Genesys Cloud CX Yes 
Google Maps Yes 
HERE Yes 
Intercom Yes 
Jira Yes 
Microsoft 365 Yes 
Microsoft Graph Yes 
NiCE CXone Mpower Yes 
OpenAI Yes 
Operata Yes 
Stripe Yes 
Twilio Yes 
Value Innovation Labs Marketing Automation Platform Yes 

Pricing Details

Pay-as-you-go
Free to start. Buy credits from $10.
• 5,000 credits on signup
• Full canvas, all AI features
• 2700+ integrations, templates
• Free messaging channels
• Up to 5 user seats
• Production deployment
• Human chat support activates on first credit purchase
• Credits never expire

Enterprise
Annual prepay, negotiated rate.
• Annual credit package
• Custom user seats
• SSO
• Bring your own LLM API keys
• Extended usage logs
• Fully assisted onboarding + training
• Agents built by CogniAgent team
• Premium support + SLA
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CogniAgent

Founded

2024

Country

United States

Website

cogniagent.ai/

Vendor Details

Company Name

Kore.ai

Founded

2013

Country

United States

Website

kore.ai

Product Features

Cleaning Services

Billing & Invoicing No 
Client Management No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Mobile Access No 
Payroll Management No 
Quotes / Estimates No 
Recurring Appointments No 
Routing No 
Scheduling No 
Service History Tracking No 
Work Order Management No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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