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Description
Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system.
The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together.
Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication.
The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.
Description
Acreom is an innovative open-source personal knowledge base and second brain specifically designed for software engineers. This platform seamlessly merges personal notes and tasks with team-related issues and pull requests within a single, streamlined workspace, effectively minimizing the need for frequent context switching during the development cycle. Users can utilize Markdown pages to encompass issues, project details, documentation, subtasks, code snippets, and accumulated knowledge, while dedicated Projects facilitate straightforward personal issue tracking, and Rich Links allow for immediate connections to external issues and PRs from relevant pages. With integrations available for tools like Jira, GitHub, Linear, and Google Calendar, developers can efficiently access team information, manage tasks, review pull requests, and check their schedules all from their personal workspace. My Day serves as a comprehensive tool that combines a daily brain dump, planning interface, event management, overdue tasks, and today’s agenda, whereas Quick Capture enables users to swiftly jot down notes and tasks using keyboard shortcuts, ensuring they remain in their workflow. Additionally, features such as full-text search, quick navigation, and contextual search capabilities enhance the ease of retrieving information promptly, enriching the user's productivity experience. This powerful tool not only streamlines task management but also fosters a more connected and efficient development environment.
API Access
Has API
No
API Access
Has API
No
Integrations
GitHub
No
Gmail
Yes
Google Calendar
No
Google Workspace
Yes
Jira
No
Linear
No
Markdown
No
Microsoft 365
Yes
Microsoft Outlook
Yes
Microsoft SMTP Service
Yes
Integrations
GitHub
Yes
Gmail
No
Google Calendar
Yes
Google Workspace
No
Jira
Yes
Linear
Yes
Markdown
Yes
Microsoft 365
No
Microsoft Outlook
No
Microsoft SMTP Service
No
Pricing Details
$15/agent/month
Plans start at $15 per agent per month when billed annually. Monthly billing is available. Higher plans and optional add-on packs are available for teams that need more inventory capacity, knowledge base capacity, file storage, communication limits, or performance/API capacity.
Free Trial
Yes
Free Version
No
Pricing Details
$6.75 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Codenica
Founded
2005
Country
Poland
Website
codenica.com
Vendor Details
Company Name
acreom
Country
United States
Website
acreom.com
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
No
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
