Compare Codenica ITSM + ITAM vs. HaloITSM in 2026

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Description

Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system. The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together. Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication. The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.

Description

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Ticket management view showing service requests as visual cards with status, priority, requester, assigned agent, due dates and key request details. Teams can also work with compact and table views depending on their workflow.

Screenshots View All

Integrations

Microsoft Outlook Yes

Facebook No

Gmail Yes

Google Workspace Yes

HaloCSM No

ISL Light Remote Desktop No

Jira No

ManageEngine Endpoint Central No

Microsoft 365 Yes

Microsoft Dynamics 365 No

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Explore All 5 Integrations

Integrations

Microsoft Outlook Yes

Facebook Yes

Gmail No

Google Workspace No

HaloCSM Yes

ISL Light Remote Desktop Yes

Jira Yes

ManageEngine Endpoint Central Yes

Microsoft 365 No

Microsoft Dynamics 365 Yes

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Explore All 30 Integrations

Pricing Details

$15/agent/month

Plans start at $15 per agent per month when billed annually. Monthly billing is available. Higher plans and optional add-on packs are available for teams that need more inventory capacity, knowledge base capacity, file storage, communication limits, or performance/API capacity.

Free Trial Yes

Free Version No